Patient Access Specialist (Hybrid, Evening/Weekend)

University of Iowa; Iowa City (IA); Híbrido; USD 43.000 - 66.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work within Iowa

Descripción de la vacante

The University of Iowa Health Care is seeking a Patient Access Specialist to join the Integrated Call Center and UI Patient Access Center. You will handle multi-line calls, provide scheduling support for outpatient clinics, and resolve scheduling issues to ensure one-call resolutions when possible.

Hybrid work within Iowa is allowed; evening and weekend shifts are required in this role, and compensation includes an evening/weekend differential added to the base salary.

Formación

• Bachelor’s degree or equivalent combination of education and experience.
• Typically 6 months to 1 year of administrative experience.
• Excellent written and verbal communication skills.
• Proficiency in computer spreadsheet and database applications.

Responsabilidades

• Anticipates the needs of the caller and serves as a patient advocate.
• Use departmental guidelines and independent judgement to determine how to assist callers.
• Mentor, coach, role model, and service excellence ambassador for staff, patients, and visitors.
• May complete special projects for the department.
• May attend clinic or department meetings to serve as an expert on call center processes.
• May perform other duties as assigned.

Conocimientos

Communication

Spreadsheet skills

Database skills

Educación

Bachelor’s degree

Herramientas

Epic system

Descripción del empleo

The University of Iowa Health Care is seeking a Patient Access Specialist to join the Integrated Call Center and UI Patient Access Center. You will handle multi-line calls, provide scheduling support for outpatient clinics, and resolve scheduling issues to ensure one-call resolutions when possible.

Hybrid work within Iowa is allowed; evening and weekend shifts are required in this role, and compensation includes an evening/weekend differential added to the base salary.