Patient Access Representative I 26th and Sycamore Clinic I 40hrs/week

sanford; Sioux Falls (SD); Presencial; USD 22.000 - 32.000; Jornada completa

Descripción de la vacante

Sanford Health in Sioux Falls seeks a Patient Access Representative to provide outstanding service as the first point of contact. You will greet patients, verify demographics, collect co-pays, and route documents, creating a welcoming, accurate intake experience in-clinic or over the phone.

The role includes coordinating with nursing staff to schedule appointments, obtain referrals, and assist with pre-authorizations. Prior medical office experience and strong customer service are required.

Formación

• High school diploma or equivalent preferred.
• At least one year of experience in a medical office is preferred; customer service skills are essential.
• BLS may be required for certain locations.

Responsabilidades

• Greet patients, verify demographics, and register them.
• Coordinate scheduling with nurses and providers; handle referrals and pre-authorizations.
• Manage payments, co-pays, and financial arrangements.
• Answer multi-line phone system and assist with queue and chart preparation.

Conocimientos

Customer service

Communication

Attention to detail

Educación

High School Diploma or equivalent

Descripción del empleo

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland.

Job Details

• Shift: Day (United States of America)
• Weekly Hours: 40
• Salary Range: $16.25 - $23.00
• Union Position: No

Summary

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic.

Job Description

• REGISTRATION
  • Greet patients & verifies demographics
  • Creating, scanning & routing documents or electronic forms
  • Inform patients what the document is & capture signatures on necessary paperwork
  • Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
  • Collects co-payments, pre-payments, and payments on account balances
  • May work through the registration work queue to address and resolve registration errors or denied insurance claims
• SCHEDULING
  • Work with nursing team & providers to coordinate & schedule appointments to meet patient's needs, coordinate provider schedule
  • Obtain and coordinate referrals & conduct pre-authorization
  • Arrange interpreter services
  • Check patients in/out
  • Operate multi-line phone
  • May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers
• ADDITIONAL DUTIES MAY INCLUDE
  • Preparation & coordination of charts
  • Organize supporting provider documents
  • Initiation & collaboration of patient financial assistance
  • Track patient visits & health information management on patient accounts
  • Compile, distribute, administer, and score assessments
  • Coordination of Telemed appointments
  • Reminder calls for appointments
  • Hospital admission
  • Office duties, such as make copies or send faxes

Qualifications

• High school diploma or equivalent preferred. Post-secondary education helpful.
• One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired.
• May require BLS for certain locations and/or settings.

EEO Statement

Sanford is an EEO/AA Employer M/F/Disability/Vet.