Patient Access Specialist - Gig Harbor, WA

Addison Group; Gig Harbor (WA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Addison Group is seeking a Patient Access Specialist for an on-site role in Gig Harbor, WA. You will support patient intake and registration, verify insurance, and help ensure accurate scheduling and financial clearance while delivering excellent customer service.

Responsibilities include greeting patients, scheduling and confirming appointments, collecting co-pays, and maintaining HIPAA compliance using EMR systems such as Epic or Cerner.

Qualifications

• 1–2 years of healthcare registration, scheduling, or customer service.
• High school diploma or GED required.
• Insurance verification and/or prior authorization experience required.
• Associate degree or healthcare certification preferred.

Responsibilities

• Greet and assist patients in person and over the phone.
• Schedule, reschedule, and confirm patient appointments.
• Register patients and maintain accurate demographic information.
• Verify insurance eligibility, benefits, referrals, and authorizations.
• Collect co-pays, deductibles, and outstanding balances.
• Explain financial responsibilities and payment options to patients.
• Obtain required consent and privacy documentation.
• Coordinate with providers, nurses, and insurance companies to support patient care.
• Maintain compliance with HIPAA and organizational policies.
• Utilize electronic medical record (EMR/EHR) systems such as Epic or Cerner.

Skills

Healthcare CS

Data accuracy

Multitasking

Insurance verification

Education

High school diploma or GED

Associate degree or healthcare certification preferred

Job description

Position: Patient Access Specialist - Gig Harbor, WA

Location: Onsite in Gig Harbor, WA

Pay: $17 - $24 / Hour DOE

Benefits

• This position is eligible for medical, dental, vision, and 401(k)

Hours

Monday-Friday 7:30am-4pm OR Three 10-hour shifts 2:30pm-1am

Job Description

The Patient Access Specialist is responsible for supporting the patient intake and registration process within a healthcare organization. This role serves as a primary point of contact for patients and helps ensure accurate scheduling, insurance verification, registration, and financial clearance while delivering excellent customer service.

Key Responsibilities

• Greet and assist patients in person and over the phone
• Schedule, reschedule, and confirm patient appointments
• Register patients and maintain accurate demographic information
• Verify insurance eligibility, benefits, referrals, and authorizations
• Collect co-pays, deductibles, and outstanding balances
• Explain financial responsibilities and payment options to patients
• Obtain required consent and privacy documentation
• Coordinate with providers, nurses, and insurance companies to support patient care
• Maintain compliance with HIPAA and organizational policies
• Utilize electronic medical record (EMR/EHR) systems such as Epic or Cerner

Required Skills

• Previous healthcare customer service or administrative experience
• Attention to detail and data accuracy
• Ability to multitask in a fast-paced healthcare environment
• Knowledge of insurance verification and medical terminology

Qualifications

• 1 – 2 years of healthcare registration, scheduling, or customer service is required
• High school diploma or GED required
• Insurance verification and/or prior authorization experience required
• Associate degree or healthcare certification preferred

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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