Patient Access Specialist — Frontline Healthcare Concierge

R1 RCM; Clyde (OH); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive benefits package

Growth and development opportunities

Job summary

R1 RCM is seeking a Patient Access Representative for an on-site role at LifePoint Haywood Regional Medical Center in Clyde, NC. You will be the first contact for patients, ensuring fast, compassionate access to care and accurate information.

Join a team blending healthcare with technology to improve patient experience, hospital operations, and revenue cycle outcomes. A background in patient access and a dedication to service are highly valued.

Qualifications

• Customer service experience in a fast-paced environment.
• Experience with patient access, medical registration, or insurance verification is a plus.
• Ability to pass background check, drug test, and vaccine requirements.

Responsibilities

• Provide exceptional customer service and assist patients with check-in using multiple systems.
• Answer phones and collect accurate patient information quickly.
• Support timely access to care by minimizing registration delays and answering questions clearly.
• Build trust with patients during stressful moments.
• Explain insurance coverage, collect co-pays, and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Customer service

Healthcare knowledge

Front desk registration

Insurance verification

Multitasking

Communication

Education

High School Diploma or GED

Job description

R1 RCM is seeking a Patient Access Representative for an on-site role at LifePoint Haywood Regional Medical Center in Clyde, NC. You will be the first contact for patients, ensuring fast, compassionate access to care and accurate information.

Join a team blending healthcare with technology to improve patient experience, hospital operations, and revenue cycle outcomes. A background in patient access and a dedication to service are highly valued.