Patient Access Specialist — Frontline Care

R1-Rc; American Fork (UT); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

R1 RCM Inc. is hiring a Patient Service Representative (Registration) for an on-site role at Intermountain American Fork Hospital.

You will be the first point of contact for patients, ensuring fast, compassionate access to care while supporting efficient registration across several hospital systems. The role emphasizes customer service, accurate data entry, insurance coordination, and collaboration with clinicians to maintain smooth patient flow.

Qualifications

• High School Diploma or GED required.
• Experience in healthcare or patient access is a plus.
• Excellent communication and empathy in fast-paced environments.

Responsibilities

• Provide exceptional customer service at check-in, using multiple computer systems to register patients.
• Answer phones and collect accurate patient information quickly.
• Assist patients and families with the check-in process and insurance verification.
• Collect co-pays and provide cost estimates when applicable.
• Collaborate with nurses and care teams to ensure smooth patient flow.
• Navigate diverse insurance plans and coverage details.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Attention to detail

Education

High School Diploma or GED

Job description

R1 RCM Inc. is hiring a Patient Service Representative (Registration) for an on-site role at Intermountain American Fork Hospital.

You will be the first point of contact for patients, ensuring fast, compassionate access to care while supporting efficient registration across several hospital systems. The role emphasizes customer service, accurate data entry, insurance coordination, and collaboration with clinicians to maintain smooth patient flow.