Gastroenterology Front Office Specialist – Patient Concierge

Guthrie; United States; On-site; USD 30,000 - 40,000; Full time

Job summary

A healthcare provider in the United States is seeking a Patient Service Specialist to provide front office support that aligns with service excellence standards. The ideal candidate will have a high school diploma, customer service experience, and excellent communication skills. Responsibilities include greeting patients, scheduling appointments, and managing insurance verification. This role requires flexibility and strong time management in a fast-paced environment.

Qualifications

• 1+ year experience in a customer service related field preferred.
• Medical office experience and knowledge of medical terminology preferred.
• Comfortable with computers and learning new applications.

Responsibilities

• Greet every patient courteously and professionally.
• Answer telephones efficiently and screen calls.
• Schedule and maintain all patient appointments electronically.
• Verify and correct patient demographic and insurance information.
• Verify eligibility for insurance carriers.
• Inform, quote, and collect copayments and deductibles.
• Daily cash‑out and balancing.
• Maintain strict confidentiality related to patient health information.

Skills

Customer service commitment

Excellent communication skills

Time management skills

Flexibility

Detail oriented

Education

High School diploma/GED

Graduation from a Medical Office Assistant school

Job description

A healthcare provider in the United States is seeking a Patient Service Specialist to provide front office support that aligns with service excellence standards. The ideal candidate will have a high school diploma, customer service experience, and excellent communication skills. Responsibilities include greeting patients, scheduling appointments, and managing insurance verification. This role requires flexibility and strong time management in a fast-paced environment.