Patient Access Specialist — Front Office & Care Concierge

Humana Inc; Annandale (VA); On-site; USD 38,000 - 46,000; Full time

Job summary

Humana Inc. invites applications for the Front Office Healthcare Support role at CenterWell Senior Primary Care in Annandale, VA.

The Patient Access Coordinator will ensure data quality, verify eligibility, process payments, and guide patients from check-in through checkout, maintaining a positive patient experience and revenue integrity. The position is full-time, onsite (40 hours/week) with a focus on accurate scheduling, patient communication, and collaboration across teams to support

Qualifications

• Knowledge: Computer literacy
• Patient Eligibility and benefits
• Using scheduling systems to optimize staffing levels
• Handle patient concerns while maintaining rapport
• Follow defined workflows consistently
• Manage patient needs across scheduling and follow-up
• Manage time and tasks efficiently
• Handle incoming calls accurately and professionally
• Maintain accurate and complete records
• Work effectively across teams
• Maintain accuracy and completeness across tasks
• Manage multiple tasks simultaneously while maintaining accuracy

Responsibilities

• Pre-Visit Preparation: Review the schedule 24–48 hours in advance to identify missing documentation, expired authorizations, or insurance gaps.
• Digital-First Intake: Facilitate patient check-in via digital tools, ensuring all demographics, consents, and 'Patient-Ready' signals are completed accurately.
• Queue & Wait-Time Management: Monitoring the waiting room and EMR task queues; communicate delays transparently to patients and clinical staff.
• Point-of-Service (POS) Collections: Discussing financial responsibility with patients and processing payments with high integrity and daily drawer reconciliation.
• Exit & Outreach: Conducting the 'checkout' process, scheduling follow-ups, and managing outbound outreach for no-shows or preventive care appointments.

Skills

Computer literacy

Patient eligibility

Scheduling systems

Handle patient concerns

Workflow adherence

Time management

Phone etiquette

Record keeping

Team collaboration

Multi-tasking

Job description

Humana Inc. invites applications for the Front Office Healthcare Support role at CenterWell Senior Primary Care in Annandale, VA.

The Patient Access Coordinator will ensure data quality, verify eligibility, process payments, and guide patients from check-in through checkout, maintaining a positive patient experience and revenue integrity. The position is full-time, onsite (40 hours/week) with a focus on accurate scheduling, patient communication, and collaboration across teams to support