Bilingual Receptionist

CenterWell Senior Primary Care; Houston (TX); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401(k) retirement plan

Paid time off

Job summary

CenterWell Senior Primary Care in Houston, TX is seeking a Front Office Healthcare Support professional to serve as the Patient Access Coordinator onsite. You will ensure data quality, verify identities and insurance, and help move patients smoothly from check-in to checkout.

Responsibilities include pre-visit preparation, digital intake, queue and wait-time management, POS collections, and outbound outreach for no-shows.

Qualifications

• Computer literacy
• Patient Eligibility and benefits
• Use scheduling systems to improve staffing levels
• Protect patient identity
• Familiar with clinical operations

Responsibilities

• Pre-Visit Preparation
• Digital-First Intake
• Queue & Wait-Time Management
• Point-of-Service (POS) Collections
• Exit & Outreach

Skills

Handle patient concerns

Follow defined workflows

Manage patient needs across scheduling

Time management

Phone & in-person communication

Record keeping

Cross-team collaboration

Job description

Become a part of our caring community

Why you will exist: Our Front Office Healthcare Support team are there to deliver a safe, accurate, and welcoming patient experience from pre-arrival through checkout. The Front Office professional, working onsite and reporting to the Center Administrator, serves as the Patient Access Coordinator, ensuring data quality and revenue integrity while orchestrating the seamless movement of patients through the clinic.

Data Integrity

You verify every patient's identity and insurance coverage with 100% accuracy to prevent downstream billing errors and denials.

Orchestrator of Flow

You manage the "front door," signaling patient readiness to the clinical team and maintaining short wait times to ensure high provider throughput.

Customer Experience Champion

You are the first and last point of contact, using empathy and communication to drive patient satisfaction and retention.

Financial Steward

You secure the clinic's financial health by identifying and collecting co-pays and outstanding balances at the point of service.

What You Will Do

Pre-Visit Preparation

Review the schedule 24–48 hours in advance to identify missing documentation, expired authorizations, or insurance gaps.

Digital-First Intake

Complete all demographics, consents, and "Patient-Ready" signals accurately via digital tools during patient check-in.

Queue & Wait-Time Management

Monitoring the waiting room and EMR task queues; communicate delays transparently to patients and clinical staff.

Point-of-Service (POS) Collections

Discussing financial responsibility with patients and processing payments with high integrity and daily drawer reconciliation.

Exit & Outreach

Conducting the "checkout" process, scheduling follow-ups, and managing outbound outreach for no-shows or preventive care appointments.

Requirements

Use your skills to make an impact

We assess requirements practically. During the application and interview process, we will ask you to demonstrate these.

Knowledge

• Computer literacy
• Patient Eligibility and benefits
• Use scheduling systems to improve staffing levels

Skills

• Handle patient concerns while maintaining partnership
• Follow defined workflows consistently
• Manage patient needs across scheduling and follow-up
• Manage time and tasks efficiently
• Handle incoming calls accurately and professionally
• Maintain accurate and complete records
• Work effectively across teams

Abilities

• Maintain accuracy and completeness across tasks
• Manage multiple tasks simultaneously while maintaining accuracy

Essential Behaviors & Attributes

Reliability, punctuality, integrity with Protected Health Information and cash, professional presence, adaptability, growth-mindset, and receptivity to coaching.

Preferred

Knowledge

• Use appropriate channels and escalation rules
• Manage and verify digital intake data
• Protect patient identity
• Familiar with clinical operations
• Assist in patient registration
• Familiar with types of clinic visits

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$41,800 - $50,400 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description Of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being.

Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work.

Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.