Patient Access - Front Desk

Nebraska Orthopaedic Center; Lincoln (NE); On-site; USD 32,000 - 42,000; Full time

Job summary

Nebraska Orthopaedic Center in Lincoln, NE seeks a Front Desk receptionist to greet patients, register information, and coordinate front-desk operations with the medical team. The role requires strong communication, attention to detail, and a team-oriented mindset to support physicians, staff, and patients in a fast-paced clinic environment.

Monday–Friday 8:30am–5:00pm; full-time position. You will verify demographics and insurance, maintain confidentiality, and help ensure smooth patient

Qualifications

• High School Diploma or GED; medical office experience preferred.
• Strong verbal and written communication skills.
• Ability to verify demographics and insurance info accurately.
• Knowledge of clinic operating policies preferred.

Responsibilities

• Greet and register patients in a prompt, pleasant, and helpful manner.
• Verify patient demographics and insurance information and update in the medical record as needed.
• Maintain and update current information on physicians’ schedules ensuring that patients are scheduled properly.
• Answer telephone, screen calls, take messages, and provide information.
• Oversee waiting area, coordinate patient movement, report problems and irregularities.
• Maintain patient confidentiality and follow HIPAA Guidelines.
• Attend meetings as required.

Skills

Excellent customer service

Verbal communication

Written communication

Attention to detail

Team player

Multi-tasking

Self-motivated

Education

High School Diploma or GED

Job description

Job Title: Front Desk
*Typical Schedule: Monday-Friday 8:30-5pm
Job Type: Full Time

We always strive to make your experience at Nebraska Orthopaedic Center a friendly, comfortable, and positive one. We want you to feel you received the same high-quality care we would offer a member of your own family. At NOC, we strive to be your healing destination.

Essential Job Duties:

• Greet and register patients in a prompt, pleasant, and helpful manner. Relay necessary messages to staff.
• Verify patient demographic and insurance information and update in the medical record as needed.
• Maintain and update current information on physicians’ schedules ensuring that patients are scheduled properly.
• Answer telephone, screen calls, take messages, and provide information.
• Oversee waiting area, coordinate patient movement, report problems and irregularities.
• Maintain patient confidentiality and follow HIPAA Guidelines.
• Attend meetings as required.

Desired knowledge, skills and/or other abilities:

• Knowledge of clinic operating policies
• Ability to effectively examine documents for accuracy and completeness
• Ability to prepare records with attention to detail
• Strong verbal and written communication skills
• A team-player mentality and a willingness to provide support for co-workers
• Self-motivated with the ability to multi-task while working in a fast pace environment
• High School Diploma or GED with a minimum of one year experience in a medical office setting is preferred.

Our physicians have trained among some of the top medical experts and training facilities in the nation. We place a great deal of value on each and every opportunity we have to assist patients to regain the quality of life they deserve. Our commitment to the University of Nebraska Athletic Department (Husker Team Physicians), area high schools and recreational athletes shows our motivation to minimize an athlete’s downtime so they can compete to the best of their ability. For more information go to: www.nebraskaortho.com

EOE

*Schedules can vary depending on department needs.