Patient Access Specialist - Front Desk & Registration

Banner Health; Mesa (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Full benefits

Job summary

Banner Health is seeking a Patient Access Services Representative in Mesa, AZ to greet patients, verify demographics and insurance, and assist with registration and financial counseling. The role emphasizes accurate documentation, excellent customer service, and collaboration with clinical teams to improve patient flow.

Training will be provided for related processes and systems. The position supports a fast-paced hospital setting with potential on-call shifts and holidays.

Qualifications

• High school diploma/GED required; customer service experience preferred.
• Experience with patient financial services, billing, or insurance workflows is a plus.
• Strong interpersonal, oral, and written communication skills; able to handle sensitive information.

Responsibilities

• Verify patient demographics and insurance information in EHR.
• Assist with registration, scheduling, and patient navigation.
• Explain financial responsibilities and assist with payment options or financial assistance.
• Prepare accurate patient estimates and ensure compliance with CMS and privacy rules.
• Collaborate with clinical teams to optimize patient flow in a fast-paced environment.

Skills

Customer service

Communication

Insurance knowledge

Attention to detail

Problem solving

Education

High school diploma or GED

Associate’s degree preferred

Tools

EHR systems

Job description

Banner Health is seeking a Patient Access Services Representative in Mesa, AZ to greet patients, verify demographics and insurance, and assist with registration and financial counseling. The role emphasizes accurate documentation, excellent customer service, and collaboration with clinical teams to improve patient flow.

Training will be provided for related processes and systems. The position supports a fast-paced hospital setting with potential on-call shifts and holidays.