Patient Access Specialist - Front Desk & Care Coordination

Vail-Health-Hospital; Avon (CO); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Housing programs

Parental leave (4 weeks paid)

Tuition Assistance

Paid Time Off

Job summary

Vail Health in Avon, CO is seeking a compassionate Patient Access Representative to manage patient registration, admissions, and related tasks. You will verify information, collect co-payments, and coordinate front-desk operations to support smooth care access.

The role emphasizes accurate documentation, timely communication with patients, scheduling, and ensuring compliance with CMS, HIPAA, and Joint Commission standards while delivering excellent customer service.

Qualifications

• Customer service and clerical experience.
• Must possess English language skills (reading, writing, and speaking).

Responsibilities

• Register patients and handle all registration tasks, including consents and co-pay collection.
• Answer phones and respond to inquiries with clear, friendly service.
• Resolve non-clinical questions with excellent customer service.
• Audit documentation for medical necessity and payor requirements.
• Schedule procedures and send patient reminders and recall letters.
• Maintain patient files and manage front desk supplies.
• Comply with CMS, HIPAA, EMTLA and Joint Commission rules.

Skills

Customer service

Clerical experience

Job description

Vail Health in Avon, CO is seeking a compassionate Patient Access Representative to manage patient registration, admissions, and related tasks. You will verify information, collect co-payments, and coordinate front-desk operations to support smooth care access.

The role emphasizes accurate documentation, timely communication with patients, scheduling, and ensuring compliance with CMS, HIPAA, and Joint Commission standards while delivering excellent customer service.