Patient Access Specialist – First Impression & Support

Hugh Chatham Health; Green Bay (WI); On-site; USD 39,000 - 58,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Retirement plan with employer match

Job summary

Advocate Health in Wisconsin seeks a Patient Service Representative to support revenue cycle functions. You will capture patient demographics, verify insurance, collect payments, and ensure a smooth patient experience across frontline registration.

The role requires precise data handling, HIPAA knowledge, and excellent communication. Expect a 36-hour work week with a schedule including weekends as needed.

Qualifications

• Demonstrate strong customer service skills in a fast-paced healthcare setting.
• Proven ability to collect and verify patient demographics and insurance information.
• Capable of handling a high workload with interruptions while maintaining accuracy.

Responsibilities

• Create the initial electronic health record for new patients.
• Check in and register patients, collecting demographics and insurance details.
• Discuss and collect co-pays and patient financial responsibilities.
• Educate patients on insurance coverage and discuss payment obligations.
• Respond to patient inquiries with professionalism and courtesy.

Skills

Customer service

Communication

Multitasking

Attention to detail

Independent work

Education

High School Graduate

Tools

EPIC EMR

Insurance verification tools

Microsoft Office

Job description

Advocate Health in Wisconsin seeks a Patient Service Representative to support revenue cycle functions. You will capture patient demographics, verify insurance, collect payments, and ensure a smooth patient experience across frontline registration.

The role requires precise data handling, HIPAA knowledge, and excellent communication. Expect a 36-hour work week with a schedule including weekends as needed.