Patient Access Pro – Fast-Paced Medical Office

Charlotte Eye Ear Nose & Throat Associates, P.A. (CEENTA); Charlotte (NC); On-site; USD 22,000 - 30,000; Full time

Job summary

Charlotte Eye Ear Nose & Throat Associates, P.A. (CEENTA) is seeking a Patient Access Specialist to be the first point of contact for patients. You will assist with scheduling, verify demographics and insurance, and ensure accurate documentation in our EHR.

The role thrives in a fast-paced call center, delivering compassionate, precise service. In this position you will manage inbound calls, schedule appointments, collect payments, and route patient inquiries while upholding HIPAA compliance and

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of relevant medical office or high-volume call center experience.
• Experience with Epic EHR is a plus.
• Strong communication and customer service skills.
• Ability to multi-task, stay focused, and perform under pressure.
• High attention to detail and ability to learn quickly.
• Commitment to ethical behavior and patient confidentiality.

Responsibilities

• Answer 115-125 inbound calls per day with a friendly, professional tone.
• Schedule, reschedule, and cancel patient appointments in the EHR.
• Collect, verify, and enter patient demographic and insurance information.
• Document and route patient triage requests to providers.
• Assist with general questions, concerns, and complaints.
• Collect pre-payments and patient balances.
• Operate a multi-line phone system.
• Maintain HIPAA confidentiality and compliance.
• Collaborate with teammates and contribute to a positive work environment.
• Demonstrate reliable attendance and adherence to policies.

Skills

Strong communication

Customer service

Multi-tasking

Attention to detail

Confidentiality ethics

Education

High school diploma or equivalent

Tools

Epic EHR

Job description

Charlotte Eye Ear Nose & Throat Associates, P.A. (CEENTA) is seeking a Patient Access Specialist to be the first point of contact for patients. You will assist with scheduling, verify demographics and insurance, and ensure accurate documentation in our EHR.

The role thrives in a fast-paced call center, delivering compassionate, precise service. In this position you will manage inbound calls, schedule appointments, collect payments, and route patient inquiries while upholding HIPAA compliance and