Patient Access Specialist – Family Practice

PeaceHealth; Eugene (OR); On-site; USD 32,000 - 43,000; Full time

Job summary

PeaceHealth in Eugene, Oregon seeks a Patient Access Representative for a full-time Day shift in Family Practice. The role pre-registers patients, verifies benefits, collects payments, and coordinates scheduling and referrals to ensure smooth pre-visit services. It requires a high school diploma and at least 1 year of medical office or customer service experience, with proficiency in Microsoft Office preferred.

Qualifications

• High School Diploma Preferred: or equivalent.
• Minimum of 1 year Required: Medical office or related customer service experience.
• Preferred: Experience with Microsoft Office applications, including Word, Excel and Outlook

Responsibilities

• Pre-registers/registers patients with accurate patient demographic, financial data.
• Collects patient balances, co-payment, co-insurance, or other payment types.
• Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival.
• Responds to customer’s inquiries.
• Assists with departmental coverage as needed.
• Manages daily appointment schedules which may include reminder calls and calling all referrals.
• May transport patients utilizing escort or wheeled transport equipment.
• Performs other duties as assigned.

Skills

Customer service

Communication skills

Time management

Medical terminology

Problem solving

Education

High School Diploma or equivalent

Tools

Microsoft Office

Word

Excel

Outlook

Job description

PeaceHealth in Eugene, Oregon seeks a Patient Access Representative for a full-time Day shift in Family Practice. The role pre-registers patients, verifies benefits, collects payments, and coordinates scheduling and referrals to ensure smooth pre-visit services. It requires a high school diploma and at least 1 year of medical office or customer service experience, with proficiency in Microsoft Office preferred.