Patient Access Specialist - Evening Shift

Kennedy University Hospitals, Inc; United States; On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Tuition assistance

Retirement plans

Job summary

Kennedy University Hospitals, Inc in Stratford, NJ is seeking a Patient Access team member to register patients for outpatient visits, verify insurance, and collect demographic information. The role emphasizes strong communication and customer service, with familiarity in EPIC or Cerner systems and involvement in referral and authorization checks.

You will rotate across outpatient registration and the Emergency Department, interact with staff and patients, and ensure accurate data entry,

Qualifications

• Required High School Diploma or GED; associate's degree preferred.
• Minimum 3 years' experience in hospital/healthcare customer service (ER preferred).
• Registration experience in Emergency Dept preferred; Seamless Access experience a plus.

Responsibilities

• Provides a positive patient experience to patients and families.
• Demonstrates strong communication and customer service skills while registering patients.
• Accurately searches and selects the correct patient.
• Gathers complete and accurate demographic and insurance information from patients and families.
• Identifies uninsured patients for referral to Medical Assistance/Charity Care evaluation.
• Retrieves orders, confirms medical necessity and answers phones for outpatient visits.
• Gathers worker’s comp or auto insurance information from accident patients and collects patient out-of-pocket liability.
• Verifies insurance and confirms referrals and authorizations on file, if required.
• Interacts with co-workers, visitors, and other staff; adheres to Jefferson values.
• Requests photo ID and insurance cards, scanning copies.
• Records complete and accurate demographic and insurance information.
• Entering orders and confirming medical necessity for outpatient visits, if appropriate.
• Interviewing patients to complete the Medicare Secondary Payer questionnaire.
• Uses RTE, Phreesia or payer websites to verify insurance coverage and benefits.
• Ensures proper referral and authorizations are on file as needed.
• Completes all activities with adherence to departmental and institutional protocols.
• Meets regulatory and compliance requirements and team performance metrics.
• Collects out-of-pocket liability from patients at the time of service.
• Rotates assignment to all points of service areas within Patient Access (Outpatient Registration and ED).
• Proficient with computer and Microsoft Office; familiar with EPIC, Cerner.

Skills

Customer service

Communication

Patient registration

Attention to detail

Education

High School Diploma or GED

Associate's degree in healthcare or business administration preferred

Tools

EPIC

Cerner

Microsoft Office

Job description

Kennedy University Hospitals, Inc in Stratford, NJ is seeking a Patient Access team member to register patients for outpatient visits, verify insurance, and collect demographic information. The role emphasizes strong communication and customer service, with familiarity in EPIC or Cerner systems and involvement in referral and authorization checks.

You will rotate across outpatient registration and the Emergency Department, interact with staff and patients, and ensure accurate data entry,