Patient Access Specialist — Evening Shift

MemorialCare; Fountain Valley (CA); On-site; USD 31,000 - 43,000; Full time

Job summary

MemorialCare is seeking a Registration Representative for Fountain Valley, CA evenings. You will register patients for procedures, admissions, outpatient and ER visits, verifying demographics and insurance to ensure accurate billing.

You will post payments in Epic and handle cash with care while delivering courteous service. Key qualities include strong communication, attention to detail, HIPAA compliance, and ability to multitask in a fast-paced environment.

Qualifications

• 1-2 years medical office/admitting/registration or equivalent healthcare experience preferred.
• General knowledge of insurance payors: PPO, HMO, POS, EPO, Medicare, Medi-Cal, CalOptima.
• Bi-lingual (English/Spanish, or English/Vietnamese) preferred.
• General computer skills including electronic medical records and Microsoft Office.
• Knowledge of medical terminology.

Responsibilities

• Communicates effectively in written and verbal form.
• Adheres to department policy of using two patient identifiers.
• Avoids HIPAA violations by choosing correct MRN and interviews, registers, and pre-registers patients timely and accurately in Epic.
• Ensures all registration forms are complete, signed, and scanned. Enters notes in Epic as required.
• Provides excellent customer service using Simply Better and AIDET principles.
• Collects and posts payments timely and accurately. Immediately drops payment in safe or cash drawer.
• Maintains registration accuracy rate of 95% or better.
• Monitors and manages work queues.
• PBX: answers calls timely, professionally, and routes calls appropriately. Ability to understand and follow all emergency codes and alarm paging protocols.
• Ability to be at work and be on time.
• Ability to follow company policies, procedures and directives. Supports department performance improvement activities.
• Ability to interact in a positive and constructive manner.
• Ability to prioritize and multitask.

Skills

Customer service

Communication

Bilingual

Medical terminology

Multitasking

Computer skills

Education

High school diploma

Medical terminology course

Tools

Epic

Microsoft Office

EMR systems

Job description

MemorialCare is seeking a Registration Representative for Fountain Valley, CA evenings. You will register patients for procedures, admissions, outpatient and ER visits, verifying demographics and insurance to ensure accurate billing.

You will post payments in Epic and handle cash with care while delivering courteous service. Key qualities include strong communication, attention to detail, HIPAA compliance, and ability to multitask in a fast-paced environment.