Patient Access Specialist: Elevate Patient Experience

Northeast Georgia Health System; Gainesville (GA); On-site; USD 21,000 - 28,000; Full time

Job summary

Northeast Georgia Health System is seeking a Patient Access Registrar to greet and register patients, verify demographics and benefits, and provide financial counseling as needed. The role focuses on accuracy, patient satisfaction, and efficient workflow across hospital campuses.

The ideal candidate is proficient with EHR systems, has strong communication skills, and can manage insurance verifications and co-pay collection while maintaining patient privacy and data integrity.

Qualifications

• High School Diploma or GED required.
• Proficient with standard office equipment; able to move patients as needed.
• Excellent problem solving and analytical skills.
• Strong written and verbal communication; handles PHI securely.

Responsibilities

• Capture and document patient demographics, insurance details and contact information in the EHR.
• Verify insurance eligibility and benefits with patients and payors.
• Explain billing processes and collect co-pays or balances when applicable.
• Prepare patient packets for scheduled procedures and maintain accurate records.

Skills

Customer service

Registration

Financial counseling

Communication

Problem solving

PHI knowledge

EHR systems

Billing knowledge

Medical terminology

Education

High School Diploma or GED

Tools

Document Management System

EHR System

Billing Software

Job description

Northeast Georgia Health System is seeking a Patient Access Registrar to greet and register patients, verify demographics and benefits, and provide financial counseling as needed. The role focuses on accuracy, patient satisfaction, and efficient workflow across hospital campuses.

The ideal candidate is proficient with EHR systems, has strong communication skills, and can manage insurance verifications and co-pay collection while maintaining patient privacy and data integrity.