Patient Access Specialist — Day Shift (No Nights/Weekends)

HCA Healthcare, Inc.; Tampa (FL); On-site; USD 25,000 - 33,000; Full time

Job summary

HCA Florida Endocrine Institute in Tampa is seeking a Patient Access Specialist to join our team. You will be the first point of contact, handling phone inquiries, scheduling appointments, and coordinating with care teams to ensure smooth patient flow.

Responsibilities include insurance verification, EMR data accuracy, and clear communication with patients and providers. This full-time, day-shift role emphasizes patient experience and operational efficiency.

Qualifications

• High School Diploma or GED preferred.
• One year of customer service experience preferred.
• One year of high-volume phone experience preferred.
• One year of medical terminology/healthcare experience preferred.

Responsibilities

• Answer incoming calls in a timely and professional manner.
• Scheduling, canceling, and rescheduling patient appointments.
• Select accurate insurance carrier plans and inform the patient of any carrier that is out of network.
• Inform the patient of any testing requirements according to the scheduling module and coordinate with staff.
• Ensure all required information is accurate and complete in the EMR/practice management tool.
• Utilize the system to communicate with office colleagues and patients as necessary.
• Other duties as assigned.

Skills

Customer service

Phone experience

Communication

Education

High School Diploma or GED

Job description

HCA Florida Endocrine Institute in Tampa is seeking a Patient Access Specialist to join our team. You will be the first point of contact, handling phone inquiries, scheduling appointments, and coordinating with care teams to ensure smooth patient flow.

Responsibilities include insurance verification, EMR data accuracy, and clear communication with patients and providers. This full-time, day-shift role emphasizes patient experience and operational efficiency.