Patient Access Specialist

HCA Healthcare, Inc.; Tampa (FL); On-site; USD 25,000 - 33,000; Full time

Job summary

HCA Florida Endocrine Institute in Tampa is seeking a Patient Access Specialist to join our team. You will be the first point of contact, handling phone inquiries, scheduling appointments, and coordinating with care teams to ensure smooth patient flow.

Responsibilities include insurance verification, EMR data accuracy, and clear communication with patients and providers. This full-time, day-shift role emphasizes patient experience and operational efficiency.

Qualifications

• High School Diploma or GED preferred.
• One year of customer service experience preferred.
• One year of high-volume phone experience preferred.
• One year of medical terminology/healthcare experience preferred.

Responsibilities

• Answer incoming calls in a timely and professional manner.
• Scheduling, canceling, and rescheduling patient appointments.
• Select accurate insurance carrier plans and inform the patient of any carrier that is out of network.
• Inform the patient of any testing requirements according to the scheduling module and coordinate with staff.
• Ensure all required information is accurate and complete in the EMR/practice management tool.
• Utilize the system to communicate with office colleagues and patients as necessary.
• Other duties as assigned.

Skills

Customer service

Phone experience

Communication

Education

High School Diploma or GED

Job description

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Patient Access Specialist today with HCA FL Endocrine Institute.

Job Summary and Qualifications

Full time (Monday - Friday, day shift), no nights, no on-call, no weekends, no holidays

Seeking a Patient Access Specialist is responsible for answering incoming phone calls, scheduling patient appointments, routing calls, and communicating with the appropriate colleague and/or Provider. The Patient Access Specialist serves as a liaison between patient and practice support staff. Position functions as an internal call center colleague.

What you will do in this role:

• Answer incoming calls in a timely and professional manner
• Scheduling, canceling, and rescheduling patient appointments.
• Select accurate insurance carrier plans and inform the patient of any carrier that is out of network
• Inform the patient of any testing requirements according to the instructions and queries in the scheduling module. Communicate order/test with practice staff as applicable.
• Ensure all required information is accurate and complete in the practice management tool/EMR
• Utilize appropriate system to communicate with office colleagues and patients as necessary
• Other duties as assigned

What Qualifications you will need:

• EDUCATION: High School Diploma or GED preferred
• EXPERIENCE: One year of customer service experience preferred
• EXPERIENCE: One year of high-volume phone/call experience preferred
• EXPERIENCE: One year of medical terminology/healthcare experience preferred
• CERTIFICATION/LICENSE: N/A

Benefits

HCA FL Endocrine Institute, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefitsfor medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support,including free counseling and referral services
• Time away from workprograms for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education supportthrough tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefitsfor fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.