Assoc Patient Access Rep - OB_GYN Care - Castleton

Community Health Network; Indianapolis (IN); On-site; USD 32,000 - 46,000; Full time

Job summary

Community Health Network is seeking an Associate Patient Access Representative to be the first contact for visitors, handling customer service, patient registration, and financial clearance. You will manage check-ins, scheduling, and insurance verification to ensure smooth visits.

Ideal candidates will have a High School Diploma or GED and 1+ year experience in a healthcare setting. Knowledge of EPIC is a plus, with strong attention to detail and compliance.

Qualifications

• High School Diploma or GED required.
• 1+ year healthcare office experience preferred.
• Proficient in patient registrations (inpatient, outpatient, and ED).
• Verifies eligibility and medical necessity per CMS standards.

Responsibilities

• Handle front-office and back-office functions across the network.
• Process registrations, admissions, discharges, and transfers.
• Verify insurance, collect payments, and ensure accurate patient demographics.

Skills

Customer service

Registration/Admissions

EPIC (EHR)

CMS guidelines

Financial clearance

Education

High School Diploma or GED

Tools

EPIC

Job description

Join Community Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.

Make a Difference The Associate Patient Access Representative (APAR) is the first contact for visitors, handling customer service, patient registration, and financial clearance. This role includes check-ins, scheduling, payment collection, insurance verification, and compliance management. The APAR ensures smooth workflows and adherence to guidelines, preparing patients administratively and financially for their visits.

Exceptional Skills and Qualifications

The Associate Patient Access Representative (APAR) is responsible for a variety of front-office and back-office functions throughout the network including but not limited to the responsibilities below:

• High School Diploma or GED High School diploma or GED equivalent (Required)
• 1+ years: Experience in healthcare office setting and/or work history with strong customer service background (Preferred)
• Registration/Admissions: Proficient in all types of registrations (i.e., inpatient, outpatient, and emergency admits)
• Completes Admissions, Discharges, and Transfers in a timely manner when applicable
• Ability to monitor and perform all patient hospital and/or ambulatory movement
• Utilizes EPIC work queue to pre-register scheduled patients
• Verifies medical necessity in accordance with the Centers for Medicare & Medicaid Services (CMS) standards and communicates relevant coverage and eligibility information to the patient
• Accurately identifies and enters patient demographics, insurance, and financial information including inpatient and outpatient benefits
• Gathers and verifies all appropriate, confidential health and financial information from patients while using various computer software to assure payment for all authorized services
• Confirms the completeness of the electronic health record (EHR) and makes necessary changes