Patient Access Specialist: Care Concierge & Scheduling

Toa; Columbia, Northern (TN, KY); Hybrid; USD 34,000 - 50,000; Full time

Job summary

TOA is hiring an on-site Patient Access Representative in Columbia, TN, to serve as the patient’s first point of contact. You will handle inbound calls, collect demographics and insurance data, and guide patients to the proper TOA physicians and services with care and accuracy.

The role requires excellent customer service, organization, and communication. Experience with EMR systems like NextGen, and a high school diploma (college degree preferred) are advantageous for success.

Qualifications

• High school diploma required; college degree preferred.
• Experience with patient scheduling and EMRs is preferred.
• Strong customer service, organization, and communication skills.

Responsibilities

• Answer inbound calls from patients and schedule appointments.
• Obtain patient demographics and insurance information.
• Listen to patient medical history and coordinate care needs.
• Dissect details to arrange convenient appointments and services.
• Schedule patient appointments through NextGen.
• Use TOA guidelines to resolve patient issues and find solutions.
• Navigate multiple systems to document and locate physician availability.
• Review online appointment requests and schedule them.
• Handle inbound referrals for designated physicians.
• Reschedule cancellations and manage time-sensitive emails.
• Deescalate conflicts with patients independently.
• Other duties as assigned.

Skills

Customer service

Phone communication

Organized

Attention to detail

MS Office

Team player

Education

High school diploma

College degree preferred

Tools

NextGen EMR

Job description

TOA is hiring an on-site Patient Access Representative in Columbia, TN, to serve as the patient’s first point of contact. You will handle inbound calls, collect demographics and insurance data, and guide patients to the proper TOA physicians and services with care and accuracy.

The role requires excellent customer service, organization, and communication. Experience with EMR systems like NextGen, and a high school diploma (college degree preferred) are advantageous for success.