Patient Access Specialist

Bronson Healthcare; Battle Creek (MI); On-site; USD 21,000 - 29,000; Part time

Job summary

Bronson Healthcare in Battle Creek seeks a Patient Representative to support patient access and revenue cycle operations. You will greet and register patients, collect payments, verify coverage, and schedule appointments across departments.

The role requires strong customer service, HIPAA awareness, and accurate data entry, with emphasis on confidentiality and efficient queue management in a team-focused environment.

Qualifications

• High school diploma or GED required.
• Knowledge of HIPAA and patient confidentiality.
• Experience in customer service and jewelry handling? (Note: Keep as in HTML: avoid assuming extra).

Responsibilities

• Greets and registers patients efficiently.
• Verifies insurance eligibility using online systems.
• Collects and enters payments and balances daily.
• Analyzes, interprets and enters physician orders.
• Schedules appointments for multiple facilities and departments.
• Maintains confidentiality and follows workflows.
• Identifies and assists with patient financial counseling needs.

Skills

Customer service

HIPAA knowledge

Verbal communication

Attention to detail

Data entry

Time management

Problem solving

Flexibility

Teamwork

Organizational skills

Education

High school diploma or GED

CHAA certification preferred

Tools

Windows OS

Billing systems

Office equipment

Job description

Bronson Healthcare in Battle Creek seeks a Patient Representative to support patient access and revenue cycle operations. You will greet and register patients, collect payments, verify coverage, and schedule appointments across departments.

The role requires strong customer service, HIPAA awareness, and accurate data entry, with emphasis on confidentiality and efficient queue management in a team-focused environment.