Patient Access Specialist 1

Tampa General Hospital; Lincoln Gardens (FL); Hybrid; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare facility is seeking a Patient Access Specialist 1 who will act as the first point of contact for patients. Responsibilities include guiding patients through their visit, collecting vital information, and providing essential administrative support to ensure a smooth patient experience. The role requires outstanding customer service and communication skills, as well as a high school diploma or GED. This position offers a hybrid remote work arrangement and is full-time, Monday to Friday.

Qualifications

• Outstanding customer service skills and ability to maintain confidentiality.
• Proficient in navigating multiple screens for information.
• Ability to document patient communication across channels.

Responsibilities

• Guide patients through the visit process by collecting information.
• Provide administrative support and coordinate with care teams.
• Verify insurance eligibility and assist in troubleshooting access barriers.

Skills

Customer service

Adaptability

Attention to detail

Communication skills

Organizational skills

Education

High School Diploma or GED

Job description

Job Description - Patient Access Specialist 1 (2500027U)

Description

Patient Access Specialists, under the supervision of the Supervisor/Patient Access Team Lead, serve as the first point of contact for patients, families, and referring providers. They guide patients through the visit process by collecting and recording demographic, clinical, and insurance information to accurately generate patient accounts. Responsibilities include screening for eligibility, preparing patient information for clinical staff, and answering questions to ensure a smooth experience. They provide administrative support such as scheduling, rescheduling, or canceling appointments, and coordinating with care teams. They verify insurance eligibility, review referrals for accurate scheduling, and assist patients in troubleshooting access barriers and answering administrative questions, using the internal knowledge management system.

Qualifications

Required: High School Diploma or GED

Work Experience and Skills

• Outstanding customer service skills with the ability to maintain confidentiality
• Adaptable and flexible in fast-paced environments
• People-oriented with enjoy interaction with patients and teamwork
• Proficient in navigating multiple screens to access required information
• Active listening and strong written and verbal communication skills
• Ability to document patient communication across channels (call, text, email, chat)
• Strong attention to detail, organizational skills, and ability to prioritize
• Computer literacy and navigation skills

Primary Location

Tampa

Work Locations

University Professional Center, 3500 E. Fletcher Ave, Tampa, 33613

Eligible for Remote Work: Hybrid Remote

Job Organization

Academic Medical Group Inc

Schedule

Full-time, Monday to Friday