Patient Access Specialist

Pscfl; West Palm Beach (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Pscfl is seeking an Administrative/Clerical professional to greet patients and families, gather demographic and financial information, and schedule or pre-register for services.

The role involves obtaining authorizations, collecting payments, and maintaining accurate records, with strict adherence to HIPAA and EMTALA requirements. Fluency in Spanish is a plus, and a high school diploma is preferred.

Qualifications

• 1 year of customer service experience.
• Fluent in English; Spanish language skills preferred.
• Proficient in Microsoft Office (Word, Excel and Outlook).
• Able to accurately enter and interpret data.
• Able to maintain confidentiality of sensitive information.
• Able to learn and use system-wide hospital applications.
• Able to follow complex written or verbal instructions to solve problems.
• Willingness to work on-call shifts, weekends, and holidays.

Responsibilities

• Greet patients and families in person or by phone in a respectful and empathetic manner.
• Collect demographics, third party payer, financial/medical information to schedule/register.
• Obtain authorizations and verify payer information.
• Collect payments and provide receipts.
• Direct families to the appropriate location and coordinate with departments.
• Ensure HIPAA and EMTALA compliance.
• Document activities in registration and collection notes.
• Obtain consents and assist with living will documents where appropriate.
• Schedule hospital services and triage inquiries as needed.

Skills

Customer service

English communication

Teamwork

Problem solving

Data entry

Confidentiality

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Pscfl is seeking an Administrative/Clerical professional to greet patients and families, gather demographic and financial information, and schedule or pre-register for services.

The role involves obtaining authorizations, collecting payments, and maintaining accurate records, with strict adherence to HIPAA and EMTALA requirements. Fluency in Spanish is a plus, and a high school diploma is preferred.