Patient Access Specialist

Men’s Health Foundation; West Hollywood (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life, and LTD

12 Paid Holidays

401(k) Retirement plan

Flexible Spending Account

Sick pay

120 days of PTO

Job summary

Men's Health Foundation in West Hollywood, CA is seeking a Patient Access Specialist to staff the front desk, registration, scheduling, and call center, ensuring HIPAA compliance and excellent patient service. You will verify insurance, manage payments, and support flow from registration to checkout while maintaining a calm, empathetic approach.

Ideal candidates have a high school diploma, strong communication, attention to detail, and experience with EMR systems; comfort with a fast-paced

Qualifications

• High school diploma or equivalent.
• Ability to stay calm and professional in a fast-paced environment.
• Positive attitude with strong customer service mindset.
• Excellent communication and attention to detail.
• Familiarity with EMR applications is a plus.

Responsibilities

• Staff front desk, registration, scheduling, and call center duties.
• Verify insurance and assist with payments.
• Maintain patient confidentiality and HIPAA compliance.
• Support patient flow from registration to checkout.
• Provide assistance at other sites as needed.

Skills

Patient service

Calm under pressure

Strong communication

Attention to detail

Teamwork

HIPAA knowledge

Education

High School diploma

Tools

EMR system

Job description

Are you passionate about delivering exceptional customer service in a healthcare setting? Do you want to work for an organization that promotes growth and development?

Here at Men's Health Foundation, we envision a world where inequity and stigma do not separate people from healthcare.

Why Men's Health Foundation?

Men's Health Foundation is seeking compassionate, mission-driven individuals. We believe that by reimagining how healthcare is delivered, we can help create greater health equity for those most at risk, breaking down barriers to care. We welcome all backgrounds, gender identities, and expressions.

We recognize our staff as the heart of our organization and seek to provide a generous and competitive benefits package to support our employee's well-being. We offer the following:

• Medical, Dental, Vision, Life, and LTD insurance (may be eligible on the 1st of the month following the date of hire)
• 12 Paid Holidays (including 1 mental health day)
• 401(k) Retirement plan (may be eligible for employer matching up to 4% following completion of 90th day of employment)
• Flexible Spending Account (FSA)
• 40 hours of sick pay (following completion of 90th day of employment)
• 120 hours of PTO accrued within the 1st year of employment

We seek team members who embrace and champion diversity, as our work within the LGBTQ+ community promotes positive sexuality and inclusivity. Candidates should be comfortable with exposure to imagery, events, and materials that reflect our culture of acceptance and expression, ensuring alignment with our values.

Join Our Team as a Patient Access Specialist!

As a Patient Access Specialist (PAS), you’ll be at the heart of our patient experience, staffing the front desk, checkout, and call center. In this versatile role, you’ll handle essential tasks like patient registration, scheduling, managing calls, and other customer service-related responsibilities. You’ll also play a key role in verifying insurance, addressing customer concerns, and resolving minor complaints to ensure our patients consistently receive the highest quality service.

If you’re passionate about making a positive impact in a healthcare setting, this role offers a dynamic opportunity to contribute to an exceptional patient experience.

What You’ll Do:

Patient Confidentiality & Customer Service

• Maintain strict patient confidentiality in line with HIPAA regulations
• Deliver outstanding customer service in alignment with our Customer Service Performance Standards
• Handle patient interactions—both calls and visits—professionally and courteously
• Address challenging situations, answer questions, and resolve minor complaints with empathy and efficiency
• Keep open lines of communication with providers, medical assistants, and staff, working as a team to support patient care
• Maintain up-to-date knowledge of our organization’s services and upcoming events relevant to patient needs

Registration

• Welcome patients and guide them through the registration process using our Electronic Medical Record (EMR) system
• Scan and upload essential patient documents, including IDs, insurance cards, and disclosures, into the EMR
• Verify and update patient demographics at every visit
• Assist patients with completing necessary forms and documentation
• Manage payments at the time of service, including cash box security and daily reconciliation
• Monitor patient flow from registration to treatment, ensuring all concerns are met by checkout
• Mails documents on an as-needed basis
• Ensures the waiting and reception areas are kept neat, clean, and safe from any hazards and reporting on any damages
• Monitors and ensures office supplies and forms are available for the day-to-day office operation

Scheduling Duties:

• Answer a high volume of patient calls courteously, managing tasks within your scope and routing others as needed.
• Accurately enter new patient information in the EMR and update records for existing patients.
• Obtain and verify demographics and insurance information
• Verify insurance eligibility and demonstrate understanding of contracted payors
• Identify patient needs, resolve inquiries, and schedule or modify appointments accurately and efficiently.

Additional Duties:

• Provide support at other sites as needed.
• Perform additional duties as assigned.

Qualifications:

• High School diploma or equivalent.
• Ability to stay calm and professional in a fast-paced, dynamic environment.
• Positive attitude and professional appearance.
• Strong Customer Service mindset.
• Strong attention to detail, timeliness, and a commitment to continuous improvement.
• Excellent communication and customer service skills.
• Familiarity with EMR applications is a plus.