Patient Access Advocate Fulltime Mid Shift

Intuitive Health; Bowling Green (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Intuitive Health is seeking a Full-time Patient Access Advocate to greet patients, manage registrations, and collect copays for ER and Urgent Care services. The role requires professional appearance, strong communication, and accurate data entry to support clinical staff.

The position emphasizes patient flow, confidentiality, and multitasking in a fast-paced environment with standard office duties and team collaboration.

Qualifications

• High school diploma or GED required.
• Ability to manage difficult patient situations.
• Respond promptly to patient needs and requests for service.
• Customer-focused, flexible and self-motivated.
• Proficient with general office equipment and MS Office.
• Completes administrative tasks accurately and on time.
• Supports the organization's goals and values.

Responsibilities

• Greet and welcome patients in person or by phone.
• Answer phones with polite, consistent etiquette.
• Maintain waiting areas and front-desk organization.
• Register patients and update demographic information accurately.
• Notify clinical staff of arrivals and manage patient flow.
• Answer inquiries courteously and protect patient confidentiality.
• Maintain supplies and report inventory needs.
• Collect copays/payments per guidelines.
• Attend staff meetings and refer complaints to appropriate personnel.
• Maintain knowledge and attend training for role responsibilities.
• Perform other duties as assigned.

Skills

Customer service

Communication

Telephone etiquette

Time management

Organization

MS Office

Proficiency with office equipment

Self-motivation

Flexibility

Education

High School Diploma or GED

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

Job Description

_ Full-time Mid Shift_

_ 9am - 9pm_

The Patient Access Advocate are responsible for facilitating a welcoming environment, timely and accurate patient registrations for both ER and Urgent Care patients, and the collection of copays and payments for services provided. General office duties include answering phones and record keeping while providing exemplary customer service and support for clinical staff. Patient Registration Associates communicate directly with patients and families, physicians, and nurses. This position requires professional appearance, behavior, and good communication skills.

1. Welcomes and greets all patients in person or over the phone.

2. Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.

3. Responsible for maintaining patient waiting areas, office files, and front-desk areas in a manner that is clean and organized.

4. Registers patients and updates existing demographic information with a high rate of accuracy.

5. Facilitates patient flow by notifying the clinical staff of patients’ arrivals, being aware of delays, and communicating with patients and clinical staff.

6. Responds to patients’, prospective patients, and visitors' inquiries in a courteous manner.

7. Keeps office supplies adequately stocked and notifies manager of any inventory needs.

8. Protects patient confidentiality by making sure Protected Health Information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended. This includes not sharing passwords or personal information with coworkers. 9. Displays professionalism, tact, respect, and team effort when working with coworkers and the public.

10. Maintains communication with patients, family, providers, nurses, and support staff.

11. Informs patients of any existing balance noted in the computer and requests patient be prepared for any payment due at the time of service as per company guidelines.

12. Collects copays and payments as necessary, as per company guidelines.

13. Attends departmental staff meetings as scheduled.

14. Refers patient complaints to appropriate designated personnel as needed.

15. Maintains own knowledge/skills and attends appropriate training for role responsibilities.

16. Performs other job duties as assigned.

• The physical demands below are typical of those that must be met by the employee to successfully perform the essential functions of this position. Reasonable accommodations may be available for individuals with disabilities.
• Employee is regularly required to hear and speak; is frequently required to sit, stand, walk, use hands to finger, reach with hands and arms, climb, balance, stoop, kneel, crouch or crawl, bend or twist at the waist, lift and move more than 10 pounds.
• Employee is occasionally required to lift and move objects up to 25lbs.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• Required to constantly make decisions and concentrate.
• Ability to work with and around potentially hazardous materials and diseases.
• Ability to work extended hours.

Qualifications

• A minimum of a High School Diploma or GED equivalent is required.
• Possesses the ability to manage difficult patient situations
• Respond promptly to patient needs
• Respond to requests for service and assistance
• Customer/client focus
• Flexibility
• Self-motivation
• Proficiency with general office equipment (phone, fax, copiers, computers), Microsoft Office products (Word, Excel, PowerPoint), telephone etiquette, organization, and time management
• Completes administrative tasks correctly and on time
• Supports the organization's goals and values.

Additional Information

Intuitive Health is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. All employment decisions are based on qualifications, merit, and business needs.