Patient Access Representative - Full Time

washingtonhospital; Fremont (CA); On-site; USD 46,000 - 58,000; Full time

Job summary

Washington Hospital seeks a Registration Clerk to support the patient intake process at our Fremont, CA location. You will screen patients, verify insurance data in the HIS system, collect deposits and co-pays, and obtain signatures on forms.

You will interact professionally with patients, staff, and the public to ensure accurate registration. The role requires a HS diploma, familiarity with medical terminology, and 1–2 years of on-the-job experience with registration and billing processes.

Qualifications

• High School Diploma or equivalent required.

Responsibilities

• Gathers and screens patients for office visit registration.
• Identifies insurance data in the HIS system for proper billing.
• Gathers deposits and co-payments at registration.
• Gathers signatures on required forms.
• Maintains professional, courteous communication with staff and the public.

Skills

Customer service

Phone etiquette

Data entry

HIPAA compliance

EMR/EHR

EPIC

Scheduling

Insurance verification

Communication

Education

HS diploma

Medical terminology

Tools

Windows OS

EPIC EMR

Scheduling software

Job description

Salary Range$33.74 - $41.96 + applicable differentials Summary of DutiesUnder the direction of the Clinic Manager, responsible for gathering, completing, identifying and screening all patients for information related to an office visit registration. Correctly identifies insurance data in the HIS system to ensure proper billing information is documented. Gathers all government mandated statistical information via screening forms and specific data fields within the HIS system. Collects necessary deposits and/or co-payment at the time of, or before the patient is registered. Gathers all necessary signatures on all required forms. Interacts in a professional and courteous manner with staff members and public at large.

Educational Requirements

• High School Diploma or equivalent, required.
• Completion of college level medical terminology course, preferred.

Work Experience Requirements

• Recent Experience.
• Must include 1-2 year minimum on the job experience necessary in order to acquire familiarity with the registration process and record keeping requirements, required.
• Understanding of insurance coverage and medical terminology for accurate recording of patient medical and financial information, required.

Special Skills or Abilities

• Excellent customer service and patient-centered communication
• Professional, friendly, and compassionate phone etiquette
• Strong ability to schedule and coordinate new patient appointments
• Accurate collection and verification of patient demographic information
• Ability to gather insurance and referral information
• Knowledge of insurance verification and eligibility processes
• Strong attention to detail and accuracy when entering patient information
• Ability to prioritize high-volume calls and scheduling requests
• Excellent organization and time-management skills
• Ability to multitask while maintaining accuracy and professionalism
• Strong computer and electronic medical record (EMR/EHR) skills- EPIC preferred.
• Ability to learn and navigate scheduling and registration software quickly
• Clear communication with patients, providers, and clinical staff
• Ability to explain appointment requirements and office procedures clearly
• Skilled at handling sensitive and confidential patient information
• HIPAA awareness and commitment to patient privacy
• Ability to remain calm and professional with upset or frustrated patients
• Strong problem-solving and conflict-resolution skills
• Reliable, dependable, and punctual
• Ability to work effectively both independently and as part of a healthcare team
• Strong follow-through on referrals, authorizations, and scheduling needs
• Ability to identify urgent scheduling concerns and appropriately elevate them
• Adaptable and comfortable working in a fast-paced healthcare environment
• Strong documentation and record-keeping skills
• Commitment to creating a welcoming and positive first experience for new patients
• Minimum 2-3 years experience with Windows Operating System and Windows based programs required.