Patient Access Specialist

Men's Health Foundation; West Hollywood (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical/dental/vision/LTD insurance

12 paid holidays

401(k) with employer match up to 4%

Flexible Spending Account

Sick pay (40 hours)

PTO 120 hours first year

Job summary

Men's Health Foundation is seeking a Patient Access Specialist to join our front desk, checkout, and call center operations in West Hollywood, CA. You’ll manage patient registration, scheduling, calls, and insurance verification to ensure an exceptional patient experience.

In this role you’ll uphold HIPAA, deliver outstanding customer service, and coordinate with providers and staff. We offer comprehensive benefits and a welcoming, inclusive workplace that supports growth and development.

Qualifications

• High school diploma or equivalent required.
• Strong customer service and communication skills.
• Ability to stay calm and professional in a fast-paced environment.
• Attention to detail and teamwork mindset.
• Familiarity with EMR applications is a plus.

Responsibilities

• Maintain strict patient confidentiality in line with HIPAA regulations.
• Deliver outstanding customer service in alignment with standards.
• Handle patient interactions—calls and visits—professionally and courteously.
• Address inquiries and resolve minor complaints with empathy.
• Coordinate with providers and staff to support patient care.
• Maintain up-to-date knowledge of services and events relevant to patient needs.
• Welcome patients and guide them through registration using the EMR system.
• Scan and upload documents into the EMR; verify demographics.
• Assist patients with forms and documentation; manage payments at service time.
• Monitor patient flow from registration to checkout and ensure safety and cleanliness.

Skills

Customer service mindset

Communication skills

Attention to detail

Professionalism

HIPAA awareness

Education

High School diploma or equivalent

Tools

EMR software

Job description

Are you passionate about delivering exceptional customer service in a healthcare setting? Do you want to work for an organization that promotes growth and development?

Why Men's Health Foundation?

Here at Men's Health Foundation, we envision a world where inequity and stigma do not separate people from healthcare. Men's Health Foundation is seeking compassionate, mission-driven individuals. We believe that by reimagining how healthcare is delivered, we can help create greater health equity for those most at risk, breaking down barriers to care. We welcome all backgrounds, gender identities, and expressions.

Benefits

We recognize our staff as the heart of our organization and seek to provide a generous and competitive benefits package to support our employee's well-being. We offer the following:

• Medical, Dental, Vision, Life, and LTD insurance (may be eligible on the 1st of the month following the date of hire)
• 12 Paid Holidays (including 1 mental health day)
• 401(k) Retirement plan (may be eligible for employer matching up to 4% following completion of 90th day of employment)
• Flexible Spending Account (FSA)
• 40 hours of sick pay (following completion of 90th day of employment)
• 120 hours of PTO accrued within the 1st year of employment

We seek team members who embrace and champion diversity, as our work within the LGBTQ+ community promotes positive sexuality and inclusivity. Candidates should be comfortable with exposure to imagery, events, and materials that reflect our culture of acceptance and expression, ensuring alignment with our values.

Join Our Team as a Patient Access Specialist!

As a Patient Access Specialist (PAS), you’ll be at the heart of our patient experience, staffing the front desk, checkout, and call center. In this versatile role, you’ll handle essential tasks like patient registration, scheduling, managing calls, and other customer service-related responsibilities. You’ll also play a key role in verifying insurance, addressing customer concerns, and resolving minor complaints to ensure our patients consistently receive the highest quality service.

If you’re passionate about making a positive impact in a healthcare setting, this role offers a dynamic opportunity to contribute to an exceptional patient experience.

What You'll Do

Patient Confidentiality & Customer Service

• Maintain strict patient confidentiality in line with HIPAA regulations
• Deliver outstanding customer service in alignment with our Customer Service Performance Standards
• Handle patient interactions—both calls and visits—professionally and courteously
• Address challenging situations, answer questions, and resolve minor complaints with empathy and efficiency
• Keep open lines of communication with providers, medical assistants, and staff, working as a team to support patient care
• Maintain up-to-date knowledge of our organization’s services and upcoming events relevant to patient needs

Registration

• Welcome patients and guide them through the registration process using our Electronic Medical Record (EMR) system
• Scan and upload essential patient documents, including IDs, insurance cards, and disclosures, into the EMR
• Verify and update patient demographics at every visit
• Assist patients with completing necessary forms and documentation
• Manage payments at the time of service, including cash box security and daily reconciliation
• Monitor patient flow from registration to treatment, ensuring all concerns are met by checkout
• Mails documents on an as-needed basis
• Ensures the waiting and reception areas are kept neat, clean, and safe from any hazards and reporting on any damages
• Monitors and ensures office supplies and forms are available for the day-to-day office operation

Scheduling Duties

• Answer a high volume of patient calls courteously, managing tasks within your scope and routing others as needed.
• Accurately enter new patient information in the EMR and update records for existing patients.
• Obtain and verify demographics and insurance information
• Verify insurance eligibility and demonstrate understanding of contracted payors
• Identify patient needs, resolve inquiries, and schedule or modify appointments accurately and efficiently.

Additional Duties

• Provide support at other sites as needed.
• Perform additional duties as assigned.

Qualifications

• High School diploma or equivalent.
• Ability to stay calm and professional in a fast-paced, dynamic environment.
• Positive attitude and professional appearance.
• Strong Customer Service mindset.
• Strong attention to detail, timeliness, and a commitment to continuous improvement.
• Excellent communication and customer service skills.
• Familiarity with EMR applications is a plus.