Patient Access Specialist

University Health; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

University Health is seeking an entry-level administrative professional to support ambulatory registration and scheduling. The role focuses on collecting accurate patient data, assisting with financial clearance, and communicating charges and estimates to patients.

Candidates should have a high school diploma, clerical experience, and a commitment to confidentiality and excellent customer service in a healthcare setting. The position emphasizes accuracy and adherence to organizational standards.

Qualifications

• High school diploma or equivalent required.
• Six months of general office clerical experience required.
• Two years of experience preferred; two years of related college coursework may substitute for 1 year of experience.

Responsibilities

• Secures and obtains accurate patient data for registration and scheduling in ambulatory outpatient areas.
• Supports financial clearance by obtaining necessary information and communicating charges/estimates to patients.
• Collects copays, coinsurance, and other monies owed by patients while maintaining confidentiality.
• Provides excellent customer service and adheres to University Health standards and behaviors.

Skills

Customer service

Data entry

Office clerical work

Confidentiality

Education

High school diploma or equivalent

Two years of related college coursework may substitute for 1 year of experience

College or commercial school courses in business functions are preferred

Job description

POSITION SUMMARY/RESPONSIBILITIES
Secures and obtains accurate and complete patient data for registration, scheduling, and support of the ambulatory outpatient areas. Secures and obtains accurate patient data to help with financial clearance. Understands and completes referral flow for assigned areas to assist with access. Communicates with patients about charges and estimates. Collects copays, coinsurance and other monies that maybe owed by the patient. Maintains strict confidentiality of patient records. Provides excellent customer services and adheres to the standards and behaviors of University Health.

EDUCATION/EXPERIENCE
High school diploma or its equivalent required. Six months of experience in general office clerical work is required. Two years of Experience Preferred. Two years of related college level course work may be substituted for 1 year of experience. College or commercial school courses in business functions are preferred.