Scheduling Specialist

University Health; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

University Health seeks an administrative associate to accurately collect patient data for registration and scheduling in the Ambulatory Rehabilitation outpatient areas. You will assist with financial clearance and clearly communicate charges and estimates to patients, as well as collect co-pays, coinsurance, and other amounts due.

You must maintain strict confidentiality of patient records and deliver excellent customer service, in alignment with University Health standards and behaviors.

Qualifications

• A high school diploma or equivalent is required.
• Six months of general office clerical experience is required.
• Two years of experience preferred; two years of related college coursework may substitute for 1 year of experience.
• College or commercial school courses in business functions are preferred.

Responsibilities

• Secures and obtains accurate patient data for registration, scheduling, and support of outpatient areas.
• Supports financial clearance by obtaining and communicating charges and estimates to patients.
• Communicates with patients about charges and estimates and collects co-pays, coinsurance, and other monies owed.
• Maintains strict confidentiality of patient records and adheres to University Health standards.
• Provides excellent customer service in line with University Health policies.

Skills

Customer service

Confidentiality

Education

High school diploma or equivalent

Two years of related college coursework / substitute for experience

Job description

Secures and obtains accurate and complete patient data for registration, scheduling, and support of the outpatient areas of Ambulatory Rehabilitation. Secures and obtains accurate patient data to help with financial clearance. Understands and completes referral flow for assigned areas to assist with access. Communicates with patients about charges and estimates. Collects co-pays, coinsurance and other monies that maybe owed by the patient. Maintains strict confidentiality of patient records. Provides excellent customer service and adheres to the standards and behaviors of University Health.

EDUCATION/EXPERIENCE

A high school diploma or its equivalent is required. Six months of experience in general office clerical work is required. Two years of Experience Preferred. Two years of related college level course work may be substituted for 1 year of experience. College or commercial school courses in business functions are preferred.