Patient Access Specialist

Metro Community Health Center; Pittsburgh (Allegheny County); On-site; USD 30,000 - 40,000; Full time

Job summary

Metro Community Health Center is seeking a Patient Access Specialist to manage patient scheduling, registration, and financial collections. This entry-level position requires strong customer service skills and knowledge of medical terminology. The role offers comprehensive benefits, including health insurance and paid time off.

Benefits

100% employee premium for health insurance

2 weeks of paid parental leave

20 days of PTO for the first two years

401k with a 4% match

12 paid holidays

Qualifications

• High School Diploma or equivalent is required.
• Demonstrated knowledge of medical terminology and HIPAA required.
• Successful completion of a medical receptionist or related program or 1 year of medical office experience.

Responsibilities

• Responsible for patient scheduling, registration, and financial collections.
• Provide counsel and support to patients and families.
• Maintain accuracy of patient insurance information.

Skills

Customer Service

Communication

Medical Terminology

HIPAA Compliance

Education

High School Diploma or equivalent

Medical receptionist program or 1 year of medical office experience

Job description

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Position Reports To: Patient Access Supervisor FLSA: Non-Exempt

Positions reporting

into this job: None

• MCHC pays 100% of the employee premium for UPMC Medical, United Concordia dental, STD, LTD and Life insurance
• VBA vision coverage is offered as voluntary coverage that is paid for by the employee
• Medical and Dependent Care FSA and HRA
• 2 weeks of paid parental leave
• 20 days (4 weeks) of PTO for your 1st two years
• 12 paid holidays
• 401k with a 4% match
  
  

Job Summary

This position is responsible for patient scheduling, registration, financial collections and the daily clerical support of the health center for the delivery of primary care to the patients and families of Metro Community Health Center.

Essential Functions:

• Demonstrate a high level of skill at building relationships and customer service
• Provide counsel, support, advice, and support to patients and their families
• Create new accounts by collecting registration data from new patients and creating new patient charts within the EMR
• Maintain accuracy of patient insurance information with all new and recurring patient visits, including scanning all insurance cards and updating income verification form
• Collect all co-pays, payments and balances, as required by office policies
• Enter/apply patient payments to balances in computer system
• Maintain appropriate use of fax machine, copier and computer; as directed
• Check patients in and out for scheduled appointments
• Answers incoming calls from patients and assists patients with scheduling needs
• Triage calls within the department
• Obtain and enter new patient demographics; update patient information, as necessary, in the computer system to maintain accuracy for billing
• Obtain and verify patient insurance information (coverage and deductible) utilizing online tools or by contacting insurance companies
• Maintains compliance with all policies, procedures and laws
• Able to work in a fast paced environment with high call volumes
• Other duties as assigned
  
  

Required Credentials

• High School Diploma or equivalent is required
• Demonstrated knowledge of medical terminology and HIPAA required
• Successful completion of a medical receptionist or related program or 1 year of medical office experience
  
  

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit; use hands to manipulate objects, tools or controls; and talk and hear. Specific vision abilities required by this job include close vision.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Other

Job function

• Job function

  Health Care Provider

• Industries

  Medical Practices

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