Patient Access Specialist

Go To Ortho LLC; Lake Oswego (OR); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Vision insurance

Paid time off

Job summary

The Injury Clinic, a walk-in orthopedic urgent care with locations in Lake Oswego and Beaverton, is seeking a Front Office Staff member. You will be the first point of contact, manage patient flow, handle essential paperwork, and navigate insurance and referrals in a fast-paced medical setting.

Responsibilities include scheduling, EMR registration, and coordinating with providers. Strong customer service and teamwork are essential for success in this role.

Qualifications

• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Healthcare admin or customer service experience in a medical setting preferred.
• Familiarity with medical terminology, insurance verification, and prior authorization processes.
• Proficient with EMR systems and general office software.
• HIPAA compliance required; reliable commuting to Lake Oswego, OR and Beaverton, OR.

Responsibilities

• Front desk duties: greet patients, manage welcome flow and first contact.
• Schedule appointments and coordinate calls for providers.
• Register new patients in EMR (AthenaOne) and process forms.
• Check in/out patients and handle mail, inbox tasks, and messages.
• Assist in insurance verification and referrals as needed.

Skills

Customer service

Multitasking

Professional communication

Empathy

Teamwork

Education

High school diploma or equivalent

Associates degree preferred

Tools

AthenaOne EMR

Microsoft Office

Job description

Description

We have a unique opportunity for a Front Office Staff to join our team at The Injury Clinic, formally known as Go To Ortho, a walk-in orthopedic urgent care clinic located in Lake Oswego, Oregon and Beaverton, Oregon. This is a great opportunity for a professional looking for an opportunity to gain experience in a fast-paced medical setting. We offer growth opportunities, a collaborative environment, and on-the-job training.

Schedule: 12-hour shifts. Rotating schedule: Wednesday-Friday & Thursday-Saturday. Must be flexible working at both Lake Oswego and Beaverton clinics.

Responsibilities: You will be the welcoming and efficient first point of contact for our patients. You will be instrumental in managing patient flow, handling essential paperwork, and navigating the complexities of insurance and referrals. Responsibilities include but are not limited to:

Patient Communication & Scheduling

• Fielding, routing, and triaging patient calls with professionalism and empathy, directing inquiries appropriately.
• Scheduling patient appointments accurately and efficiently, as well as coordinating calls for providers.
• Reviewing future schedules proactively and making necessary adjustments to optimize provider availability and patient access.
• Scheduling interpreters for future and current patient appointments.
• Reviewing the next day's schedule to ensure all appointments are scheduled correctly.

Administrative Front Office Duties

• Accurately registering new patients in our electronic medical record (EMR) system (AthenaOne).
• Checking patients in and out and reviewing patient contact form requests.
• Prepping paperwork for future appointments.
• Monitoring EMR inboxes for assigned tasks.
• Checking voicemail inboxes.
• Managing the clinics shared email inbox.
• Clearing all scan piles and the fax queue daily.
• Scanning proof of delivery and procedure consents to the authorization coordinator before the end of the day (EOD).
• Processing incoming and outgoing mail.

Physical Requirements

• Frequently stand, walk, and be able to maneuver in small areas.
• Possess gross and fine motor skills for typing, writing, and precise movements.
• Frequently reach at, below, and/or over waist level.
• Exhibit effective communication skills with patients, families, and coworkers.

Shared Skills & Values

Although we value technical experience; We also REALLY value the skills that aren't necessarily tangible. These are some shared skills/values among our current team, and absolutely necessary as we add our next team member.

• Patient Experience – Will you do whatever is reasonable and possible to ensure patients have comfortable and positive experiences at our clinic?
• Initiative – When you see something needs to get done, or know it will need to get done, do you take action? Can you do this with autonomy?
• Collaboration – Do you consider yourself a team player? Do you work well with others, chip in when needed, and hold yourself to a high standard?
• Dependability – Do you have reliable transportation?
• Flexibility – Can you be available to change your role in a moments notice if help is needed? Are you able to cover either location on an occasional basis for coverage?

Team Dynamic

This position will work closely with our team of X-Ray Techs, Medical Assistants, Providers, and Front Office Staff.

Benefits

• 401(k)
• Dental, Health, and Vision insurance
• Paid time off

Our team is encouraged to ask for help and support each other as necessary to get the job done. We are focused on maintaining a work environment that everyone can enjoy, excel, and experience fulfillment in.

This is an excellent opportunity for individuals seeking to gain valuable experience and advance their career in the medical field.

Qualifications

• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Proven experience in a healthcare administrative or customer service role, preferably in a medical office setting.
• Strong understanding of medical terminology, insurance verification, and prior authorization processes.
• Proficiency in using electronic medical record (EMR) systems and general office software.
• Familiarity and ability to comply with HIPAA regulations.
• Ability to reliably commute to Lake Oswego, OR and Beaverton, OR.

Bonus Qualifications

• Multiligual
• Familiarity with workers' compensation procedures.