Patient Access Specialist

Cook Children's Health Care System; Fort Worth (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

Cook Children's Health Care System is seeking a Patient Access Specialist I for the weekend shift at the Medical Center in Fort Worth. The role focuses on patient registration, establishing positive relationships with patients and families, and clearly explaining legal and compliance documents.

No direct patient care is provided, and familiarity with revenue cycle concepts is valued. The position requires a High School Diploma or equivalent and about 1 year of healthcare office or hospital

Qualifications

• High School Diploma or equivalent.
• 1 year of Healthcare experience in a physician office or hospital setting.
• Strong customer service skills.
• Understanding of the revenue cycle and all appropriate financial resources for patients.
• Knowledge of JCAHO, Patient Rights and Responsibilities, HIPAA, HMOs, PPOs, Commercial Payers and all tasks performed in the various Patient Access Service areas.
• Detail oriented.
• Professional and clear communication.
• Working knowledge of computer skills.
• Basic understanding of insurance benefits especially in-network vs out of network and co-insurance versus co-pay.
• Basic ability to balance cash reports.
• Basic understanding of legal paperwork.
• Basic typing/keyboarding.
• Insurance experience preferred

Responsibilities

• Provide access to hospital and clinic services and facilitate patient registration flow.
• Explain and present legal, ethical and compliance documents to patients and families.
• Maintain positive patient/family relationships during the registration process.
• Operate in a patient care area without providing direct patient care.

Skills

Customer service

Revenue cycle understanding

HIPAA knowledge

Detail oriented

Clear communication

Computer skills

Cash handling

Basic typing

Insurance basics

Insurance experience preferred

Education

High School Diploma or equivalent

Job description

Shift:

Weekend Shift (United States of America)

Location:

Medical Center - Fort Worth

Department:

Admitting/Registration

Shift:

Weekend Shift (United States of America)

Standard Weekly Hours:

16

Summary:

The Patient Access Specialist I provide access to services provided at the hospital and/or clinic and is primarily responsible for facilitating the patient registration flow and establishing positive relationships with patients/families and completing, presenting and thoroughly explaining legal, ethical and compliance related documents to the patient. This position does not provide patient care but may be performed in a patient care area.

Education & Experience:

• High School Diploma or equivalent.
• 1 year of Healthcare experience in a physician office or hospital setting.
• Strong customer service skills.
• Understanding of the revenue cycle and all appropriate financial resources for patients.
• Knowledge of JCAHO, Patient Rights and Responsibilities, HIPAA, HMOs, PPOs, Commercial Payers and all tasks performed in the various Patient Access Service areas.
• Detail oriented.
• Professional and clear communication.
• Working knowledge of computer skills.
• Basic understanding of insurance benefits especially in-network versus out of network and co-insurance versus co-pay.
• Basic ability to balance cash reports.
• Basic understanding of legal paperwork.
• Basic typing/keyboarding.
• Insurance experience preferred

Hours:

• Saturday and Sunday: 1:00pm to 9:30pm

About Us:

Cook Children's is an equal opportunity employer. As such, Cook Children's offers equal employment opportunities without regard to race, color, religion, sex, age, national origin, physical or mental disability, pregnancy, protected veteran status, genetic information, or any other protected class in accordance with applicable federal laws. These opportunities include terms, conditions and privileges of employment, including but not limited to hiring, job placement, training, compensation, discipline, advancement and termination.

Cook Children's is a Texas-only employer. If you are hired, you will need to maintain your primary residence within the state of Texas, along with all licenses and credentials required for your position throughout your employment.