Patient Access Specialist

CCMC Cook Children's Medical Center; Fort Worth (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

Cook Children’s in Fort Worth is seeking a Patient Access Specialist I to facilitate patient registration and support the admissions workflow. You will establish positive relationships with patients and families while presenting and explaining required legal and compliance documents.

This role does not provide direct patient care. The position requires a high school diploma and healthcare office experience, with strong customer service skills and basic computer proficiency.

Qualifications

• High School Diploma or equivalent required.
• At least 1 year of healthcare office or hospital experience preferred.
• Strong customer service skills required.
• Understanding of revenue cycle and patient financial resources.
• Knowledge of HIPAA, patient rights and responsibilities, and payers.
• Detail oriented with professional and clear communication.
• Basic typing/keyboard skills and computer literacy.
• Basic understanding of insurance benefits (in-network vs out-of-network, co-pay/co-insurance).

Responsibilities

• Facilitate patient registration and access to hospital/clinic services.
• Build positive relationships with patients and families during the registration process.
• Explain and complete legal, ethical, and compliance documents for patients.
• Support admission/registration workflow in a hospital setting.

Skills

Customer service

Healthcare experience

Revenue cycle understanding

HIPAA knowledge

Insurance basics

Cash handling

Clear communication

Typing

Computer literacy

Education

High School Diploma or equivalent

Tools

Basic computer skills

Job description

Location:

Medical Center - Fort Worth

Department:

Admitting/Registration

Shift:

First Shift (United States of America)

Standard Weekly Hours:

40

Summary:

The Patient Access Specialist I provide access to services provided at the hospital and/or clinic and is primarily responsible for facilitating the patient registration flow and establishing positive relationships with patients/families and completing, presenting and thoroughly explaining legal, ethical and compliance related documents to the patient. This position does not provide patient care but may be performed in a patient care area.

Education & Experience:

• High School Diploma or equivalent.
• 1 year of Healthcare experience in a physician office or hospital setting.
• Strong customer service skills.
• Understanding of the revenue cycle and all appropriate financial resources for patients.
• Knowledge of JCAHO, Patient Rights and Responsibilities, HIPAA, HMOs, PPOs, Commercial Payers and all tasks performed in the various Patient Access Service areas.
• Detail oriented.
• Professional and clear communication.
• Working knowledge of computer skills.
• Basic understanding of insurance benefits especially in-network versus out of network and co-insurance versus co-pay.
• Basic ability to balance cash reports.
• Basic understanding of legal paperwork.
• Basic typing/keyboarding.

Hours:

Monday to Friday: 8:00am to 4:30pm

About Us:

Cook Children’s is an equal opportunity employer. As such, Cook Children’s offers equal employment opportunities without regard to race, color, religion, sex, age, national origin, physical or mental disability, pregnancy, protected veteran status, genetic information, or any other protected class in accordance with applicable federal laws. These opportunities include terms, conditions and privileges of employment, including but not limited to hiring, job placement, training, compensation, discipline, advancement and termination. Cook Children’s is a Texas-only employer. If you are hired, you will need to maintain your primary residence within the state of Texas, along with all licenses and credentials required for your position throughout your employment.

Promise, a strong word with deep meaning that everyone understands—especially kids. This is the foundation of our organization and what drives us to blaze new trails in medical care, research, advanced technology, as well as programs and initiatives that benefit children who may not otherwise have access to quality health care. Every day our employees come to work with the intention of keeping our Promise. It's the guiding principle that helps our patients and their families get better and stay healthy. As a member of our Cook Children's team, you can be an important part of making that happen.