Patient Access Representative

RWJBarnabas Health; Livingston (NJ); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plans

Tuition Reimbursement

Life and Disability Insurance

Wellness Programs

Job summary

RWJBarnabas Health is seeking a Patient Access Representative for the Cooperman Barnabas Medical Center in New Jersey. This night shift role focuses on accurate patient registration, insurance verification, and collecting payments to ensure a seamless admission process.

As a frontline team member, you will engage with patients and families, handling sensitive information with care while collaborating with nursing and support staff to maintain service excellence.

Qualifications

• High school diploma or equivalent required.
• Customer Service Experience required.
• Knowledge of insurance verification processes preferred.

Responsibilities

• Register patients accurately and verify insurance details.
• Collect applicable payments and document financial information.
• Coordinate admissions and registrations with hospital departments.
• Maintain a compassionate, patient-centered service approach during stressful situations.
• Collaborate with nursing and ancillary teams to ensure smooth patient flow.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Insurance verification experience

Patient Access experience

Job description

Job Title: Patient Access Representative

Location: Cooperman Barnabas Medical Ctr

Department Name: Emergency Dept Access Service

Req #: 0000271958

Status: Hourly

Shift: Night

Pay Range: $21.07 - $26.22 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

The Patient Access Representative plays a vital role in creating a positive first impression for our patients by delivering compassionate, patient-centered service. This position is responsible for accurately registering patients, verifying insurance, obtaining required documentation, collecting applicable payments and ensuring a seamless registration experience. The representative serves as the first point of contact for patients and families, providing exceptional customer service during stressful and urgent situations.

As a Patient Access Representative, a typical day might include:

• Responsible for coordinating and facilitating registration and admissions by obtaining pertinent demographic information, collecting accurate insurance information authorizations to financially clear outpatient hospital accounts
• The ideal candidate must be detail oriented and promote patient satisfaction
• Service orientated background, good written and verbal communication skills and accurate typing ability
• Demonstrates initiative and motivation in role; proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary
• Reflects commitment to building a supportive work environment and maintains a positive attitude
• Works closely and professionally with nursing and ancillary departments to foster a team environment
• Participate in training through the development of training tools, presentations at department in-services or staff meetings, or through the training of registration staff outside the patient access department

This role might be for you if:

• You thrive in a fast-paced environment.
• You are good at multitasking and customer service.
• You have experience working within healthcare or other related areas which are customer service focused.

To be considered for this opportunity, you must have the following qualifications:

Required:

• High school diploma or equivalent required
• Customer Service Experience required

Preferred:

• Medical insurance verification and authorization experience preferred
• Patient Access experience preferred
• Knowledge in all aspects of registration, Non-federal and Federal billing regulations, and state programs such as Charity Care preferred
• Medical terminology and computer skills

Why You’ll Love Working Here:

At RWJBarnabas Health, our people are at the center of everything we do. Through our Total Wellbeing promise, we offer a wide range of benefits and resources to support your physical, emotional, financial, and professional wellbeing. Highlights include:

• Generous Paid Time Off (Vacation, Holidays, Sick Time)
• Medical, Dental & Vision Insurance
• Prescription Drug Coverage
• Retirement Plans
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Life and Disability Insurance
• Wellness Programs and Flexible Spending Accounts
• Voluntary Benefits (like Pet Insurance)
• Discounts with local partners (e.g., NJ Devils, NJPAC, Verizon)
• Community involvement and volunteer opportunities…and more!

Why RWJBarnabas Health:

RWJBarnabas Health is New Jersey’s largest and most comprehensive academic health system, committed to delivering exceptional care and creating healthier communities.We’reproud to offer a workplace that values compassion, equity, and innovation—where every team member plays a vital role. When you join us,you’renot just building acareer—you’rehelping to shape the future of healthcare, one person and one community at a time.