Patient Access Associate, FT Rotating

El Paso Childrens Hospital Corporation; El Paso (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

El Paso Children's Hospital Corporation seeks a patient access specialist to admit, register and pre-register patients in a courteous, timely manner. You will interview patients/guarantors, explain hospital policies and collect financial responsibilities while ensuring data is accurately documented in the system.

This role requires strong communication, basic computer skills, and bilingual English/Spanish abilities to assist diverse patients and coordinate with insurance payers for verification

Qualifications

• One year of office or customer service experience required.
• Healthcare or financial background preferred.
• High school diploma or GED; ICD-9 familiarity preferred.
• Bilingual English/Spanish required with strong communication skills.

Responsibilities

• Admits, registers, and pre-registers patients in a courteous, professional manner.
• Conducts patient/guarantor interviews and explains hospital policies.
• Collects financial responsibilities and documents data accurately in the system.
• Verifies insurance and assists with pre-certification/authorization as needed.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Analytical skills

Office software

ICD-9 familiarity

Education

High school diploma or GED

Tools

Invision system

Insurance verification system

Job description

Position SummaryUnder the direction of the Patient Access Supervisor, admits, registers, and pre-registers patients in a courteous, professional and timely manner. Conducts patients/guarantor interviews, explains hospital policies, collects and assists patients with their financial responsibilities, and informs patients on bill of rights. Ensures all necessary demographic and financial data obtained is accurately documented into the manual or Invision system. Verifies insurance via the electronic verification system or contacts the insurance payers for verification of eligibility and benefits. Ensures that any pre-certification/authorization is obtained to meet individual payer payment protocols. Assists patients with a financial screening assessment for eligibility with the EPCH programs.Minimum Position RequirementsWork Experience:One (1) year office and/or customer service experience required with knowledge of basic office equipment and computer software programs. Healthcare or financial background preferred.Education and Training:High school diploma or GED equivalent. Training or educational background with medical terminology and familiarity with ICD9 coding preferred.Skills:Ability to deal tactfully with Employees, patients, visitors and the general public.Basic computer literacy and keyboarding skills required.Effective written and verbal communication skills required.Analytical and problem-solving skills required.Knowledge of commercial and managed care payors and terminology.Bilingual English/Spanish required.