PATIENT ACCESS SPECIALIST

System Support; MIDDLETOWN (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Bonus potential

Job summary

Atrium Medical Center in Middletown, OH seeks a Patient Access Specialist to handle financial counseling, co-pay collection, and patient registrations. The role includes verifying insurance, scheduling, and ABN/pre-certification activities while ensuring privacy and accuracy in the ADT system.

Must be able to work varied shifts, including weekends and holidays; strong customer service and time-management skills are essential. Bonus potential may apply based on performance.

Qualifications

• Minimum education: High School completion or GED.
• Proficient in Windows-based computer technology, including typing at least 25 wpm.
• Medical Terminology certification preferred.
• 1–3 years of job-related experience.

Responsibilities

• Stat registering, scheduling appointments, and completing patient registrations.
• Collect co-pays and deductibles; provide financial counseling education.
• Verify insurance benefits and obtain pre-certifications when applicable.
• Maintain patient confidentiality and privacy rights; communicate with physicians and staff.

Skills

Customer service

Time management

Interpersonal skills

Adaptability

Financial counseling

Data entry

Education

High school diploma or GED

Associates degree preferred

Tools

Windows-based systems

Typing 25 wpm

Job description

ATRIUM MEDICAL CENTERPATIENT ACCESS SPECIALIST / REGISTRATIONVARIED SHIFTS, FLEX, FLOAT, WITH WEEKENDS, HOLIDAYS ROTATION (MUST BE ABLE TO WORK ANY SHIFT)FULL TIME / 80 HOURS PER PAY PERIOD*POSSIBLY ELIGIBLE FOR A BONUSThe Patient Access Specialist is responsible for the financial counseling, collecting co-pays and deductibles and/or providing financial assistance education to patients and their families. They are responsible for stat registering, scheduling appointments, completion of registration by collecting and entering all pertinent financial and demographic information into the ADT system, verifying insurance benefit information, generation of the ABN, reviewing orders for compliancy, completion of MSP, obtaining financial and treatment consents, placing of ordered medical procedures, obtaining a pre-certification when applicable while maintaining compliance with regulatory requirements. The Patient Access Specialist must demonstrate Customer Focus with Patience, Composure, and Compassion. Must be able to Deal with Ambiguity by effectively coping with change; possess strong Time Management skills, Interpersonal Savvy, while supporting Peer Relationships. Demonstrates expert Functional/Technical skills while providing financial assessment and evaluation of each patient entering the hospital. The Patient Access Specialist must comprehend the hospital’s financial policies, possess the ability to apply it to the patient, and secure payment for the patient’s hospital liability. Patient Access Specialist are required to maintain excellent customer service standards at all times in order to effectively communicate with physicians, physician offices, patients, and co-workers. Patient Access Specialists are required to efficiently perform all duties while ensuring patient confidentiality and privacy rights.EducationMinimum Level of Education Required: High School completion / GEDAdditional requirements:Preferred educational qualifications: Associates Degree preferred in healthcare or related business field.Position specific testing requirement: Must be proficient in Windows-based computer technology, including keyboarding and typing at least 25 wpm.Licensure/Certification/Registration Medical Terminology certification preferred.ExperienceMinimum Level of Experience Required: 1 - 3 years of job-related experiencePreferred experience: Customer service, general clerical/office, hospital, medical office/clinic, or insurance company. Applicable class work may be substituted for previous work experience.