Access Services Coordinator: Patient Care & Support

Beacon Health System; Bremen (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

Beacon Health System in Indiana is seeking a Coordinator Access Services to support daily operations, monitor call systems, and assist with escalated patient requests. The role involves documenting call center data and collaborating with managers to improve processes within a healthcare setting.

The position requires strong communication and analytical skills, along with proficiency in clinical and front-office tasks. Experience with Allscripts/Cerner and office software is a plus.

Qualifications

• Requires a high school diploma or equivalent with related medical office experience.
• Medical Assistant Program or 3+ years of relevant work experience preferred.
• Proficient in insurance verification, CPT/ICD-10 knowledge, and online eligibility processing.

Responsibilities

• Assist supervisor and manager with daily operations and department coverage.
• Monitor call volumes, wait times, hold times, and documentation of calls.
• Handle escalated calls and complex patient needs with professional communication.
• Develop and distribute training materials and reports; train new hires and assess competencies.
• Maintain relationships with medical offices, hospital services, and community agencies.

Skills

Communication skills

Analytical skills

Office software

Allscripts

Cerner

Excel

Word

Outlook

Leadership

Organization

Education

High school diploma or equivalent

Medical Assistant Program or 3 years experience

Tools

Allscripts

Cerner

Excel

Word

Outlook

Job description

Beacon Health System in Indiana is seeking a Coordinator Access Services to support daily operations, monitor call systems, and assist with escalated patient requests. The role involves documenting call center data and collaborating with managers to improve processes within a healthcare setting.

The position requires strong communication and analytical skills, along with proficiency in clinical and front-office tasks. Experience with Allscripts/Cerner and office software is a plus.