Patient Access Service Representative

Akron Children's; Akron (OH); Hybrid; USD 23,000 - 28,000; Part time

Job summary

Akron Children's is seeking a Part-time Patient Access Service Representative to perform initial contact for admitting services, emergency department, and outpatient registration duties. The role supports accurate data collection and patient enrollment processes in a busy hospital setting.

The position emphasizes verification of insurance, completion of demographic records, and release of patient IDs while ensuring respectful, dignified patient interactions across all ages.

Qualifications

• High school diploma or equivalent is required.
• Minimum 2 years of relevant experience in medical registration, insurance verification, patient accounts or customer service.
• Healthcare experience and knowledge of medical terminology are preferred.
• MS Office proficiency (Outlook, Excel, Word) is required.

Responsibilities

• Performs initial contact for patient access admitting services, ED and outpatient registration.
• Processes medical records discharges and retrieves records as applicable.
• Registers social, demographic and financial information to create patient records.
• Obtains necessary signatures to treat the patient and bill insurance.
• Prepares forms and patient ID cards.
• Confirms financial eligibility where applicable.
• Processes patient records and financial folders.
• Maintains cash flow of payments and daily deposits.
• Other duties as required.

Skills

MS Office

Customer service

Healthcare knowledge

Medical terminology

Interpersonal communication

Education

High school diploma or equivalent

Tools

Registration systems

Job description

Part time, 24 hours/week

Evening/Nights 8 hour shifts with variable start times of 7pm or 11pm. This position requires every other weekend and holiday.

Summary

The Patient Access Service Representative performs initial contact for all patient access admitting services, emergency department, and outpatient registration duties.

Responsibilities

1. Performs initial contact for all patient access admitting services, emergency department, and outpatient registration duties to include, but not limited to: pre-admission/admission data collection; inpatient admission/updating and ongoing maintenance of inpatient bed/patient census activity.
2. Processes medical records discharges and retrieve medical records, as applicable.
3. Registers complete and accurate social, demographic and financial information to create the patient's record in the system.
4. Obtains the appropriate signatures on the necessary forms to treat the patient and to bill the insurance.
5. Prepares forms and patient ID cards.
6. Confirms financial eligibility when applicable.
7. Processes the patient record and financial folders.
8. Maintains/controls on the cash flow of payments and daily deposits.
9. Other duties as required.

Technical Expertise

1. Experience in registration, insurance verification/pre-certification, patient accounts and/or customer service functions, preferably in a medical setting, is -preferred.
2. Experience with medical terminology knowledge or documented certification of class completion is preferred.
3. Experience with interacting with patient/customers [i.e., neonates/newborns, children, adolescents, young adults, middle-aged adults and geriatric adults as applicable] with the understanding of their needs for self-respect and dignity is required
4. Experience working with all levels within an organization is required.
5. Experience in healthcare is preferred.
6. Proficiency in MS Office [Outlook, Excel, Word] or similar software is required.

Education and Experience

1. Education: High school diploma or equivalent is required.
2. Years of relevant experience: Minimum 2 years is preferred. Experience working in the medical field in registration, insurance verification/pre-certification, patient accounts, billing, and/or customer service department(s) in service industries preferred
3. Years of experience supervising: None.

Part Time

FTE: 0.600000

Status: Onsite