Patient Access Service Representative

Akron Children's Hospital; Akron (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Akron Children's Hospital is seeking a Patient Access Service Representative to perform the initial contact for admitting services, ED, and outpatient registration duties. This onsite role supports data collection, insurance verification, and patient accounts in a fast-paced environment.

The position is full-time, 40 hours per week, with Monday–Friday 3:00 PM–11:30 PM and every other weekend/holiday, based in Akron. Experience in medical registration and customer service is preferred.

Qualifications

• Experience in registration, insurance verification/pre-certification, patient accounts or customer service in a medical setting is preferred.
• Knowledge of medical terminology is preferred.
• Experience interacting with patients of all ages to meet their needs with dignity is required.
• Experience working with all levels within an organization is required.

Responsibilities

• Performs initial contact for patient access admitting services, ED, and outpatient registration duties, including data collection.
• Processes medical records discharges and retrieves medical records as applicable.
• Registers social, demographic and financial information to create the patient record in the system.
• Obtains signatures on forms to treat the patient and to bill the insurance.
• Prepares forms and patient ID cards.
• Confirms financial eligibility when applicable.
• Processes patient records and financial folders.
• Maintains/controls cash flow of payments and daily deposits.

Skills

Registration & verification

Medical terminology

Customer service

MS Office

Education

High school diploma or equivalent

Tools

MS Office

Job description

Full-time, 40 hours/week

Monday-Friday 3pm-11:30pm plus every other weekend and holiday

Onsite- Akron

Summary:

The Patient Access Service Representative performs initial contact for all patient access admitting services, emergency department, and outpatient registration duties.

Responsibilities:

1. Performs initial contact for all patient access admitting services, emergency department, and outpatient registration duties to include, but not limited to: pre-admission/admission data collection; inpatient admission/updating and ongoing maintenance of inpatient bed/patient census activity.
2. Processes medical records discharges and retrieve medical records, as applicable.
3. Registers complete and accurate social, demographic and financial information to create the patient's record in the system.
4. Obtains the appropriate signatures on the necessary forms to treat the patient and to bill the insurance.
5. Prepares forms and patient ID cards.
6. Confirms financial eligibility when applicable.
7. Processes the patient record and financial folders.
8. Maintains/controls on the cash flow of payments and daily deposits.
9. Other duties as required.

Other information:

Technical Expertise

1. Experience in registration, insurance verification/pre-certification, patient accounts and/or customer service functions, preferably in a medical setting, is -preferred.
2. Experience with medical terminology knowledge or documented certification of class completion is preferred.
3. Experience with interacting with patient/customers [i.e., neonates/newborns, children, adolescents, young adults, middle-aged adults and geriatric adults as applicable] with the understanding of their needs for self-respect and dignity is required
4. Experience working with all levels within an organization is required.
5. Experience in healthcare is preferred.
6. Proficiency in MS Office [Outlook, Excel, Word] or similar software is required.

Education and Experience

1. Education: High school diploma or equivalent is required.
2. Years of relevant experience: Minimum 2 years is preferred. Experience working in the medical field in registration, insurance verification/pre-certification, patient accounts, billing, and/or customer service department(s) in service industries preferred
3. Years of experience supervising: None.

Full Time

FTE: 1.000000

Status: Onsite