Patient Access & Security Screener

AdventHealth; Davenport (FL); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

403-B Retirement Plan

Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth Lake Wales is seeking a friendly Front Desk/Guest Services Associate to greet patients and visitors, screen entrances, and issue visitor badges. You will act as the first point of contact, anticipate needs, and help ensure a safe, welcoming environment throughout the facility.

Candidates should have a high school diploma, strong communication and computer skills, and the ability to handle stressful situations with a professional, compassionate demeanor.

Qualifications

• Customer service management experience (Preferred)
• Experience with weapons detection equipment (Preferred)
• Fully bilingual in English and Spanish, or other languages (Preferred)

Responsibilities

• Serves as the initial greeter to all patients, visitors, and employees entering the facility.
• Screens persons entering the facility in accordance with organizational protocols.
• Creates and issues visitor badges to people entering the facility.
• Anticipates customer needs and utilizes problem-solving skills to find solutions to difficult situations.
• Monitors the immediate environment and reports any suspicious activity, crimes, and safety irregularities to campus security.
• Assists during emergencies including fire, natural disasters, health-related situations, and infant abductions.
• Upholds visitation guidelines and other applicable procedures, guidelines, and restrictions as necessary.
• Uses computer skills to assist guests, patients, and healthcare team with appropriate information.
• Maintains up-to-date and thorough knowledge of associated phone numbers for the main hospital and/or ancillary locations, as applicable.
• Performs other duties as assigned.

Skills

Customer experience

Reading/comprehension

Safety rules interpretation

Active listening

Computer literacy

Critical thinking

Crisis/stress tolerance

Face recognition

Confidentiality

Teamwork

Problem solving

Bilingual (preferred)

Education

High School diploma or equivalent

Tools

Windows

Word

Excel

Job description

AdventHealth Lake Wales is seeking a friendly Front Desk/Guest Services Associate to greet patients and visitors, screen entrances, and issue visitor badges. You will act as the first point of contact, anticipate needs, and help ensure a safe, welcoming environment throughout the facility.

Candidates should have a high school diploma, strong communication and computer skills, and the ability to handle stressful situations with a professional, compassionate demeanor.