Hospital Security & Guest Experience Specialist

AdventHealth; Lake Wales (FL); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

PTO from Day One

403(b) Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth in Lake Wales, FL is seeking a front desk/guest services role to greet patients and visitors and support staff. You will screen entrants, issue badges, and help with directions while maintaining safety and confidentiality.

The position requires strong customer service, basic computer skills, and the ability to work calmly in crisis situations; bilingual English/Spanish is preferred.

Qualifications

• High school diploma or equivalent is required.
• Strong customer service and communication skills.
• Bi-lingual in English and Spanish preferred (other languages listed in ad).
• Ability to read, write, and follow simple directions.
• Comfort with basic computer systems and hospital software.

Responsibilities

• Serves as the initial greeter to all patients, visitors, and employees entering the facility.
• Screens persons entering the facility in accordance with organizational protocols.
• Creates and issues visitor badges to people entering the facility.
• Anticipates customer needs and utilizes problem-solving skills to find solutions to difficult situations.
• Monitors the immediate environment and reports any suspicious activity, crimes, and safety irregularities to campus security.
• Assists during emergencies including fire, natural disasters, health-related situations, and infant abductions.
• Upholds visitation guidelines and other applicable procedures, guidelines, and restrictions as necessary.
• Uses computer skills to assist guests, patients, and healthcare team with appropriate information.
• Maintains up-to-date and thorough knowledge of associated phone numbers for the main hospital and/or ancillary locations, as applicable.
• Performs other duties as assigned.

Skills

Customer service

Bilingual English/Spanish

Reading comprehension

Safety rules interpretation

Communication

Computer literacy

Problem solving

Prioritization

Crisis management

Face recognition

Confidentiality

Teamwork

Education

High School Grad or Equiv

Tools

Windows

Excel

Hospital applications

Job description

AdventHealth in Lake Wales, FL is seeking a front desk/guest services role to greet patients and visitors and support staff. You will screen entrants, issue badges, and help with directions while maintaining safety and confidentiality.

The position requires strong customer service, basic computer skills, and the ability to work calmly in crisis situations; bilingual English/Spanish is preferred.