Patient Access & Scheduling Specialist I

UTSW; Dallas (TX); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

On-site childcare

Job summary

UT Southwestern Medical Center is seeking a detail-oriented patient service representative to provide exceptional call center support for appointment scheduling and information relay. You will coordinate with clinicians, offices, and patients, ensuring accurate data entry and smooth referral processes.

The role emphasizes compassionate communication, teamwork, and adherence to clinical protocols in a fast-paced environment. On-site position with competitive benefits and growth opportunities.

Qualifications

• High School Diploma or equivalent is required.
• Associate’s or Bachelor’s degree preferred.
• Relevant experience in healthcare or a contact center is preferred.

Responsibilities

• Provides exemplary customer service by handling inbound/outbound calls per guidelines.
• Schedules patient appointments with accuracy following clinical protocols.
• Enters patient demographics and insurance information into the EMR system.
• Verifies insurances and explains coverage options to patients.
• Serves as liaison with physician offices to obtain referrals and coordinate care.

Skills

Customer service

Professional communication

Multitasking

Attention to detail

Education

High School Diploma or equivalent

Associate’s Degree

Bachelor’s Degree

Job description

UT Southwestern Medical Center is seeking a detail-oriented patient service representative to provide exceptional call center support for appointment scheduling and information relay. You will coordinate with clinicians, offices, and patients, ensuring accurate data entry and smooth referral processes.

The role emphasizes compassionate communication, teamwork, and adherence to clinical protocols in a fast-paced environment. On-site position with competitive benefits and growth opportunities.