Patient Access & Scheduling Specialist — Hybrid

UNC Health; United States; Hybrid; USD 25,000 - 36,000; Full time

Job summary

UNC Health in North Carolina is seeking a Care Access Representative to serve as the first contact for patients, families, and staff. You will assist in patient registrations, schedule outpatient appointments, enter patient information, and coordinate communications across business units.

The role requires a high school diploma or GED and at least one year of customer service or clerical experience. This is a hybrid full-time position located in Chapel Hill, NC, with a hourly pay range of

Qualifications

• High school diploma or GED required; higher-level degree may satisfy this requirement.
• One (1) year of customer service and/or clerical experience

Responsibilities

• Ensures excellent customer service by demonstrating a caring, positive, professional disposition in a busy call center or outpatient setting.
• Verifies key patient information (insurance, demographics) to ensure patient safety and billing accuracy; follows Epic workflows.
• Answers calls, directs calls, places outbound calls, and records telephone encounters in Epic.
• Schedules patient appointments for a subset of clinics and attempts to reschedule cancellations.
• Contributes to departmental QA by applying feedback and reducing errors.
• Performs other administrative work as needed

Skills

Customer service

Education

High school diploma or GED

Job description

UNC Health in North Carolina is seeking a Care Access Representative to serve as the first contact for patients, families, and staff. You will assist in patient registrations, schedule outpatient appointments, enter patient information, and coordinate communications across business units.

The role requires a high school diploma or GED and at least one year of customer service or clerical experience. This is a hybrid full-time position located in Chapel Hill, NC, with a hourly pay range of