Patient Access & Scheduling Specialist (Advanced)

US-Department-of-Veterans-Affair; Ramsey (MN); On-site; USD 42,000 - 52,000; Full time

Job summary

The U.S. Department of Veterans Affairs is seeking an Advanced Medical Support Assistant (GS-6) in the Northwest Metro Clinic, Ramsey, MN. The role supports patient access, schedules appointments, and manages electronic orders and records with a focus on accurate data handling and customer service.

Applicants must meet citizenship and education requirements; no prior experience is required. This position emphasizes teamwork, patient-centered care, and compliance with VA policies.

Qualifications

• Advanced knowledge of medical terminology as used in clinical settings.
• Proven ability to deliver customer service and resolve issues.
• Experience using electronic health records and scheduling systems to manage data.
• Experience scheduling medical appointments in a clinic environment.

Responsibilities

• Schedule medical appointments in a clinical setting.
• Enter, modify and retrieve patient information in electronic health records and scheduling systems.
• Communicate with internal and external customers professionally by phone, in person or electronically.
• Coordinate with clinicians and staff to ensure timely patient care and follow-up.
• Provide patient support and guidance to ensure a satisfactory experience.

Skills

Advanced medical terminology

Customer service

EHR/data entry

Appointment scheduling

Independent work

Professional communication

Education

High school diploma / GED / state proficiency certificate

Job description

The U.S. Department of Veterans Affairs is seeking an Advanced Medical Support Assistant (GS-6) in the Northwest Metro Clinic, Ramsey, MN. The role supports patient access, schedules appointments, and manages electronic orders and records with a focus on accurate data handling and customer service.

Applicants must meet citizenship and education requirements; no prior experience is required. This position emphasizes teamwork, patient-centered care, and compliance with VA policies.