Patient Access & Scheduling Specialist

Massachusetts General Hospital; West Everett (MA); On-site; USD 35,000 - 52,000; Full time

Job summary

Massachusetts General Hospital is seeking an organized Administrative Clerk to support smooth and efficient clinical service operations under general supervision. The role handles scheduling, patient check-in/out, billing forms, and routine clerical tasks in a physician practice setting.

The ideal candidate has a High School Diploma, CMAA certification preferred, and 2–3 years of office experience, with strong Office Suite skills and excellent written and verbal communication.

Qualifications

• High School Diploma or Equivalent required.
• 2-3 years of office experience.
• Proficiency with Office Suite and clerical procedures.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as "Super User" for scheduling, registration and billing systems.
• Provides assistance and training to others in these areas.

Skills

Office Suite

Communication

Time management

Education

High School Diploma

Job description

Massachusetts General Hospital is seeking an organized Administrative Clerk to support smooth and efficient clinical service operations under general supervision. The role handles scheduling, patient check-in/out, billing forms, and routine clerical tasks in a physician practice setting.

The ideal candidate has a High School Diploma, CMAA certification preferred, and 2–3 years of office experience, with strong Office Suite skills and excellent written and verbal communication.