Patient Access & Scheduling Specialist

NYU Langone Hospitals; Village of Great Neck (NY); On-site; USD 40,000 - 52,000; Full time

Job summary

NYU Langone Hospital—Long Island is seeking a Secretary I - Intake/Scheduler for the Great Neck site. You will handle front-end administrative tasks, greet patients, answer calls, and schedule appointments to support practice operations.

The role emphasizes patient experience, accurate information capture, and collaboration with physicians and office staff. Strong organizational skills and attention to detail are essential.

Responsibilities

• Schedules appointments for visits, treatments, and procedures.
• Reviews appointment confirmation responses and manages waitlists.
• Communicates upcoming scheduled visits, including instructions, preparation, and forms.
• Obtains authorizations for services as needed.
• Answers calls and takes messages; routes inquiries clearly and promptly.
• Prepares standard letters and forms as needed.
• Maintains patient access activities (greets patients, collects information, answers questions).
• Answers phones and screens incoming calls; provides information or redirects as appropriate.
• Maintains cooperative relationships with physicians, nurses, and office staff.
• Prioritizes assignments to complete work efficiently during fluctuating workloads.

Job description

NYU Langone Hospital—Long Island is seeking a Secretary I - Intake/Scheduler for the Great Neck site. You will handle front-end administrative tasks, greet patients, answer calls, and schedule appointments to support practice operations.

The role emphasizes patient experience, accurate information capture, and collaboration with physicians and office staff. Strong organizational skills and attention to detail are essential.