Patient Access & Scheduling Specialist

Tampa General Hospital, Inc.; Tampa (FL); On-site; USD 22,000 - 30,000; Full time

Job summary

Tampa General Hospital, Inc. is seeking a Patient Access Specialist to serve as the first point of contact for patients, families, and referring providers.

You will gather demographic, clinical, and insurance information to create accurate patient accounts and verify eligibility. In this role, you will screen patients for eligibility, prepare information for clinical staff, and assist with scheduling requests, including rescheduling or cancelling appointments.

Qualifications

• High School Diploma or GED is required.
• Outstanding consumer service skills and ability to maintain confidentiality.
• Ability to adapt to fast-paced environments and handle diverse tasks.
• Strong written and verbal communication skills and active listening.
• Ability to document patient interactions across omnichannel platforms (call/text/email/chat).
• Attention to detail, organization, and prioritization are essential.
• Comfortable navigating multiple screens to retrieve and provide patient information.

Responsibilities

• Gathers and records demographic, clinical, and insurance information to generate patient accounts.
• Screens for eligibility and prepares information for clinical staff.
• Answers questions to ensure a smooth patient experience.
• Manages scheduling requests, including rescheduling or cancelling appointments.
• Coordinates with care teams for seamless visit flow.
• Verifies insurance eligibility and reviews referrals for accurate scheduling.
• Troubleshoots access barriers and provides essential information per internal guidelines.

Skills

Consumer service skills

Independent judgement

Confidentiality

Fast-paced adaptability

People-oriented

Multiscreen navigation

Active listening

Written & verbal communication

Attention to detail

Organizational skills

Prioritization

Computer literacy

Education

High School Diploma or GED

Job description

Tampa General Hospital, Inc. is seeking a Patient Access Specialist to serve as the first point of contact for patients, families, and referring providers.

You will gather demographic, clinical, and insurance information to create accurate patient accounts and verify eligibility. In this role, you will screen patients for eligibility, prepare information for clinical staff, and assist with scheduling requests, including rescheduling or cancelling appointments.