Patient Access & Scheduling Specialist

Tenor Health Foundation; Scranton (Lackawanna County); On-site; USD 35,000 - 50,000; Full time

Job summary

Tenor Health Foundation in Scranton is looking for a scheduling specialist to manage patient appointments and optimize provider calendars. The role entails answering high-volume calls, reducing no-shows through reminders, and verifying insurance coverage. Candidates should have a high school diploma, medical knowledge, and proficiency with EHR systems. Strong communication and organizational skills are essential for managing patient inquiries and administrative tasks effectively.

Qualifications

• Experience with Electronic Health Record systems and scheduling software.
• Familiarity with medical terminology and understanding insurance processes.
• Strong verbal and written communication skills for patient interaction.

Responsibilities

• Scheduling, rescheduling, and cancelling appointments efficiently.
• Responding to high-volume phone calls and patient inquiries.
• Proactively confirming patient appointments to reduce no-shows.
• Registering patients and verifying insurance coverage.
• Processing referrals and collecting medical records.

Skills

Technology Proficiency

Medical Knowledge

Communication Skills

Organization

Education

High school diploma or equivalent

Tools

Electronic Health Record (EHR) systems

scheduling software

Job description

Tenor Health Foundation in Scranton is looking for a scheduling specialist to manage patient appointments and optimize provider calendars. The role entails answering high-volume calls, reducing no-shows through reminders, and verifying insurance coverage. Candidates should have a high school diploma, medical knowledge, and proficiency with EHR systems. Strong communication and organizational skills are essential for managing patient inquiries and administrative tasks effectively.