Representative Patient Access-Chestnut Hill (8am-430pm)

Temple Health – Temple University Health System; Philadelphia (Philadelphia County); On-site; USD 35,000 - 45,000; Full time

Job summary

A healthcare organization is seeking a Patient Access Representative in Philadelphia. This role includes patient registration, scheduling, clerical support, and customer service. Candidates should have a High School Diploma or equivalent and at least 1 year of experience in patient access. Strong communication skills and knowledge of insurance verification are essential. The position demands accuracy and a friendly demeanor in interactions with patients and colleagues.

Qualifications

• 1 year of experience in Patient Access required.
• General experience with insurance requirements and verification.

Responsibilities

• Register patients and schedule appointments.
• Provide customer service and clerical support.
• Accept, record and verify insurance information.
• Process preauthorization requests.
• Collect copays and account balance payments.
• Scan documents into the EMR.
• Perform other administrative tasks.

Skills

Patient registration

Customer service

Clerical support

Insurance verification

Communication skills

Education

High School Diploma or Equivalent

Job description

Overview

The Patient Access Representative (PAR) is responsible for patient registration, scheduling, customer service and clerical support. Duties include accepting, recording and verifying insurance information, processing preauthorization requests, collecting copays and account balance payments, scanning documents into EMR and other administrative tasks related to the efficient operations of the department. Incumbents must ensure contact with patients, families, the community, vendors, coworkers and physicians is carried out in a friendly, courteous, helpful and considerate manner. The PAR is also expected to complete other responsibilities in an accurate and timely manner as needed or assigned.

Responsibilities

• Register patients and schedule appointments
• Provide customer service and clerical support
• Accept, record and verify insurance information
• Process preauthorization requests
• Collect copays and account balance payments
• Scan documents into the EMR
• Perform other administrative tasks to support the department’s efficient operations
• Maintain friendly, courteous, helpful and considerate communication with patients, families, the community, vendors, coworkers and physicians
• Complete other responsibilities accurately and timely as needed or assigned

Education

High School Diploma or Equivalent OR - GED - Relevant experience may be considered in lieu of education Required

Experience

• 1 year experience in Patient Access Required
• General Experience with and Knowledge of insurance requirements, insurance verification, and 3rd party billing Required

Licenses

Licenses